Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Why is it that when you want a refund from O2, it takes ages...I returned a mobile to the local store on 04/11/16 and still no refund! I want to lodge a complaint but there is no email address to lodge said complaint...wonder why!
Why is there no email option for a complaint?Email is by far the best way for me to explain my issues.There is a letter option, but this is 2016.
I recently visited 02 shop in Denton for sim swap,was given replacement SIM It didn't work took it back when took sim out the sim holder broke explained it to the girl in the shop she tried another SIM card still didn't recognise Sim They sent it off...
I have been with o2 for about 5 years with 3 contracts and in the last year they have been absolutely ******, unprofessional, rude, complete incompetent, staff that hang up on you if they don't understand you after you waiting 30 mins to get through ...
Hey guys, Just in case anyone missed it in the Welcome section we have a Rugby competition running! Guess the score correctly for this weekends England vs South Africa and win the new England shirt. Full details here
Can you tell me if 02 read your private texts in order to direct the appropriate adverts to you? I texted a friend about a particular brand of coffee cup and then got an advert from that company, about their coffee cups (!) less than 5 minutes later ...
I thought data was starting to roll over up to a max 12 gig now?, 1 of my pay monthly phone's just reset to new month today but no rollover of the data??
On a recent bill I was charged £1.66 for 'stuff you've bought'. I had to ring customer services and wait half an hour, just to be told what 'stuff you've bought' was! Any chance you could simply be more specific in future, and tell me what I'm being ...
The O2 website shows 15% discount for O2 priority to climb the O2 arena "up at the O2" but how do you get it? https://priority.o2.co.uk/offers/accepted/5822181be4b01c2ad800d48e Have tried everything and resorted to phoning the o2 helpline, waited age...
As someone you would call 'not very techie' I'd appreciate some other views. I dont use a lot of my tariff ,60 mins per month(from 500mins) data 80mb (from500mb) texts 30 from unltd so therefore my tariff goes unused and at a cost of some £18.50pm pl...
