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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Resolved! o2 Family Bolt On

for two days now i have tried to remove a number from my Family Bolt on, on all occasions upon confirming the request, i either get an ERROR page from o2 with a "Try Again Later" message, or my Bolt on page comes back on with the wrong Name and Numbe...

Eleckykey by Level 2: Apprentice
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02 PRIORITY TICKETING A TOTAL SCAM

SO STRICTLY COME DANCING GO ON PRE SALE TODAY WAS ON WITHIN 2 SECONDS OF LINK GOING LIVE AND NO FLOOR FRONT ROW SEATS???? SERIOUSLY ANY DATE 2 VENUES AND NONE AT ALL??? THIS IS USUAL RUBBISH 02 FOB US OFF WITH SO WHY DO THEY NOT GIVE DECENT SEATS FOR...

Anonymous by Not applicable
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Resolved! 4G

When I had my iPhone 5 I followed the steps to set up 4g. However 4g never worked. I came to the conclusion my phone wasn't compatible. I have just purchased an iPhone 6s and again followed the steps to set up 4g and it was still running from 3G. Was...

Anonymous by Not applicable
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  • 5 replies
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MyO2 Error

@Toby getting this when trying to log into MyO2 ?Chrome on Win10

myo2error.PNG
MI5 by Level 94: Supreme
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  • 20 replies
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Live chat

I never write feedback but i was surprised for quality and service. The name of the person who helped me is Satender (hope that Is corect)Thank you !

Anonymous by Not applicable
  • 3607 Views
  • 10 replies
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problems receiving text and calls using my old number

I transferred to O2 2 weeks ago and gave my PAC code to keep my old number. All went well until yesterday when I'm not receiving calls and text from family as it is sent to the new number provided. Called my daughter and noted my new number displayed...

Anonymous by Not applicable
  • 1921 Views
  • 3 replies
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Resolved! Customer service

I experienced coverage problems at my home address for more than 6 months and have spent hours trying to explain about my connection problem but it was never resolved. Finally, after a 1 hour conversation I have been promised a partial refund, but wh...

Anonymous by Not applicable
  • 2140 Views
  • 3 replies
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Resolved! Bill charged without activating SIM card

Hi, I was charged £12 even without plugging the SIM card into my phone. I did not purchase anything and did not plan to start using it yet. Can I request for a refund, please?

Anonymous by Not applicable
  • 4079 Views
  • 3 replies
  • 0 kudos