General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Well done Sammy

Watching the parade of the athletes, and clearly Samsung has had enough of iPhones being the visible "selfie presence"Nearly every athlete has a brand new (still got sticker on back) S7 or Note7 taking pics.Now that's marketing.

Resolved! Creative clicks

I have had unknown charges for creative clicks at 4.50 each. I have no idea what these are. Can I get the money back?

Resolved! PAC CODES, ETC

Just spent 2 hours or so on the LIve Chat thingy trying to find out the best way to terminate my Monthly contract. It would have taken 5 minutes on the phone. Jeez! Those guys on Live Chat do a great job and I have no argument with them whatsoever. I...

replacement handset broken

ive been with o2 for years and have a contract phone and data with u.my handset broke in may and as ive taken out insurance u sent me a replacement in may2016.on the morning of 24th july i went to my phone and noticed no screen was displaying.ive pho...

Resolved! Not happy with o2

Recently (tuesday) tried to order a refurbished Samsung s2 on a refresh deal. I received confirmation of my order and the credit paperwork. I phoned up Wednesday lunch time and was advised that I had been referred to a credit check. I phoned back Wed...

Anyone had an issue with ordering Like New iPhone 5s ?

Hi I have been having a woeful time trying to find out where my "Almost New" iPhone 5s is and wondered if there any other new customers who have had/having the same issue. I placed the order on Wednesday 27th of July. It was instock when I ordered it...

Resolved! O2 taking money out of my bank account without permission

HI all O2 have for the last three months been taking money out of my bank account. This amount of £10.00 is not linked to any o2 account or phonbe number that I have. Do I get any help NO Do i get the Service agents put the phone down on me YES Do I ...

Resolved! Has anyone experienced this calling problem?

Hi everyone, We have a user in our office who is going stir crazy with his O2 phone. When someone calls him (from a landline, from an O2 mobile, or any other mobile), the caller hears the normal ring tone and assumes the mobile is ringing. However, t...

Heads up there could be a new payg telephone scam

I ordered a payg mobile broadband sim for the ttt dongle as my simonly sim ended last week On sunday online Since monday had 5 numbers all calling saying they are o2 just come off the phone from c/s and they confirm the numbers calling me are not o2....

New O2 TV advert

@ O2.......please ask your advertising agency to stay off the alcohol when devising your next campaign.