Solved: Will o2 unlock my phone?

Anonymous · ‎07-04-2016

Hey. I'm a pay monthly customer and have had my contract on my phone plan originally an iPhone 6, for over a year now. I see that I can unlock my iPhone for free. Unfortunately the iPhone I purchased completely broke a month ago and am looking at buying a new one via tesco mobile. I know tesco runs on o2 network but have seen mixed opinions online about an o2 sim working in a tesco mobile iPhone. I would like to keep using my o2 sim, which still is in contract till January 17.
But my question is on this free unlocking service will they still allow it even if the phone needs unlocking from another network (tesco mobile)?

MI5 · ‎07-04-2016

Your O2 sim will not work in a Tesco locked mobile and you will have to ask Tesco to unlock it.
O2 will only unlock phones that they have locked I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎07-04-2016

Your O2 sim will not work in a Tesco locked mobile and you will have to ask Tesco to unlock it.
O2 will only unlock phones that they have locked I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎07-04-2016

Only the network the phone is purchased from can unlock it.

What is wrong with the iphone 6?

https://www.apple.com/uk/support/iphone/repair/other/ £236.44 less £7.44 if done in an apple store

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

adamtemp64 · ‎07-04-2016

@Anonymous I hope the answers have helped?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

jonsie · ‎07-04-2016

@adamtemp64 wrote:
Only the network the phone is purchased from can unlock it.

What is wrong with the iphone 6?

https://www.apple.com/uk/support/iphone/repair/other/ £236.44 less £7.44 if done in an apple store

Much cheaper than buying new from tesco....

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