Re: Excellent Customer Service

Anonymous · ‎01-12-2017

Hello,

Just wanting to express to you the excellent customer service I received this morning.

I spoke to a lady in the sales department called Patricia, she was very helpful and friendly with helping me decide on my upgrade and although I haven't yet upgraded, the information she gave me was very helpful.

MI5 · ‎01-12-2017

Good to hear.
Our community team will be in touch to pass on your feedback.
@MercedesS @Martin-O2 @Marjo

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎01-12-2017

Thanks for the tag @MI5!

@Anonymous It's fantastic to hear you had a good experience when speaking to customer services! I'll drop you a private message so i can get a few details and pass on your feedback

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

jonsie · ‎01-12-2017

There are many such as advisers who know the meaning of good customer service. 90% of UK advisers are the same but its the other 10% of apathetic employees who give people the idea that customer service is not what it was.

Personally I've never had a bad experience in all the years I've been with O2 speaking to an adviser whenever I've needed to call.

Just on a personal note, in my humble opinion, I'm quite possibly the best adviser O2 ever had and a bench mark for future employees to one day reach....

Well done Patricia you're almost there..... 😂

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎04-12-2017

Awesome to read about your positive experience @Anonymous!