Excellent Customer Service

[Anonymous]

Hello,

Just wanting to express to you the excellent customer service I received this morning.

I spoke to a lady in the sales department called Patricia, she was very helpful and friendly with helping me decide on my upgrade and although I haven't yet upgraded, the information she gave me was very helpful.

[MI5]

Good to hear.
Our community team will be in touch to pass on your feedback.
@MercedesS @Martin-O2 @Marjo

[Martin-O2]

Thanks for the tag @MI5! 

@Anonymous It's fantastic to hear you had a good experience when speaking to customer services! I'll drop you a private message so i can get a few details and pass on your feedback 

[jonsie]

There are many such as advisers who know the meaning of good customer service. 90% of UK advisers are the same but its the other 10% of apathetic employees who give people the idea that customer service is not what it was. 

Personally I've never had a bad experience in all the years I've been with O2 speaking to an adviser whenever I've needed to call. 

Just on a personal note, in my humble opinion, I'm quite possibly the best adviser O2 ever had and a bench mark for future employees to one day reach.... 

Well done Patricia you're almost there..... 😂 

[Marjo]

Awesome to read about your positive experience @Anonymous!