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Customer Service

Anonymous
Not applicable

Stage 1.

I have today experienced the worst customer service in my lifetime. Both myself and my wife have been customers of O2 for some 12 years now and today we went back to our local store in the Eastbourne Arndale centre for the second time this week, to try for the second time to upgrade my wifes phone, only to be treated to a complete debacle by the sales consultant and the manager. I am not going to go into detail on this forum, but I am requesting a customer services manager to contact me urgently in everyones best interest in this matter. Just one thing, I have been for many years and still am, a training consultant in the sales arena internationally and todays experience is by far the worst I have ever, ever experienced on any continent. You have my contact details and I would expect from a company as big as yours, some response and I await that at your earliest convenience.

Colin Raeburn.

Message 1 of 8
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MI5
Level 94: Supreme
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Registered:
Hi Colin.
This is a customer run forum so no one can help you with this issue on here, sorry.
Please contact or complain directly to o2..
Details on link
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
Level 94: Supreme
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Hi @Anonymous This is a community forum not customer services. You need to get in touch with them yourself....https://www.o2.co.uk/contactus

Or you can put in a complaint via this route https://www.o2.co.uk/how-to-complain

Veritas Numquam Perit

Girl in a jacket
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Anonymous
Not applicable

@Anonymous No one from o2 will see your post here or contact you

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jonsie
Level 94: Supreme
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Registered:

Perhaps @Marjo or @MercedesS can feed this back about the Eastbourne Arndale Centre store. The store itself also needs to address this particular issue. 

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Anonymous
Not applicable

Sounds like some re training is in order

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Beenherebefore
Level 32: Blockbuster         
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Registered:

@Anonymous wrote:

Sounds like some re training is in order


Well that will be a waste of time and money when everything else in O2 seems to be broken at the moment.

"My life is a facsimile of a sham"
Message 7 of 8
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MercedesS
Former Staff
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Registered:

Hello @Anonymous,

We are sorry to hear about your problem. As @MI5, @Cleoriff and @Anonymous told you, the O2 community is a group of customers. It is the perfect place for you to ask other customers like you, but we are not O2 Customer service I am afraid. 

However, as @jonsie said, we will like to track your CS experience about the Eastbourne Arndale Centre store so please, if you could answer our PM because we need some private information.... Thanks!

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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