Virgin Media O2 UK to Boost Customer Service with New Lumi AI Tool

[Enlli]

I wonder 🤔 

https://www.ispreview.co.uk/index.php/2025/07/virgin-media-o2-uk-tries-to-boost-customer-service-wit...

Note the bit about recommending extra products and services? 

[jonsie]

O2 innovations come and go like seasons of the year

But surely things can't get any worse with customer service.....can they?

[madasaf1sh]

They will still be utterly useless, and just take it as an opportunity to upsell and make more commission... 

[Oxonian]

This is the VMO2 press release on the same subject :-

Virgin Media O2 launches new AI tools to supercharge customer services and better help most vulnerab...

https://news.virginmediao2.co.uk/virgin-media-o2-launches-new-ai-tools-to-supercharge-customer-servi...

I was surprised to read :-

With complaints falling, and call transfers and waiting times down as well, our transformation strategy is well under way and making good progress....

[jonsie]

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@Oxonian wrote:

I was surprised to read :-

With complaints falling, and call transfers and waiting times down as well, our transformation strategy is well under way and making good progress....

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[pgn]

Oh my, the balls are getting bigger, bolder and even more blatant than usual... hoooeey!