General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

texting to Australia

I am able to receive texts from australia and up until 11 June was able to also reply. Since then I get a messageStatus terminated. This is only happeneing to one number -other numbers seem to be ok. Have tried helpline and been into O2 shop but they...

Poorly programmed automated call handling

Maybe I've been lucky, but I've rarely needed to use the O2 customer services. Whenever I do, I find the advisors very helpful. However, I have to take issue with the way that the automated call handling part of the service is put together. I recentl...

not valued as a customer or am I just a Victor Meldrew / Scrooge?

This is not a complaint more of how I like to be treated and made to feel a valued customer. I would say a valued customer is a person who has been with the company for a period of time, pays the bills no arrears and wants to stay as a customer. My c...

Resolved! One plus 5

Does O2 have any news on the release date of the One Plus 5? Will you be adding it to your range? When will advance purchase be available ? I'm delaying my upgrade for this.

Staff incompetence, compounded by corporate indifference.

My phone crashed on Sunday 25th June, I went into the O2 store in Richmond on Monday 26th who took the phone in and said it would take between 5-10 days to repair. I was not offered an loan phone. I went into the Richmond O2 store today to find out w...

VIP customer. What a joke

I have been trying to upgrade my phone for over 2 days now. I have asked on numerous occasions for someone to call me. I have for 3 hours spent on live chat. I have had to call my 2 banks to unblock my credit cards. Due to the fact that o2 are incomp...

changing surname

i need to email my wedding certificate to o2 to confirm my change of surnamewhat is the email i need?

poor service south of lancaster

Seen this annually on this board but does anyone know why the mast South of Lancaster near the M6 is failingThe bad reception is a regular feature in south lancaster due to continued problems with the Forton mast which dont seem to get resolved -anyo...

4G roaming coming to o2 in Europe

Well everyone. ive done the browsing the Terms and look what has just been put in 8.3 The 4G package allows you to access our 4G services in the UK and, where available, in our Europe Zone (excluding the UK), provided that if you’re on a data-only (M...

Amazon gift card with Sony Xperia XZ Premium

Hi all, Just wondering if anyone bought the Sony xz Premium last week, I'm starting to doubt myself now but I'm almost 100% sure there was an offer going on for a voucher that would be sent with your phone for you to redeem, checking the received pac...