General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Outstanding Customer Service - o2 store London Victoria Street

i just wanted to drop you a line and to make you aware of some truely excellent customer service i got from a member of the o2 staff team at the o2 store on Victoria Street, London SW1. After breaking my phone (by smashing the screen) i upgraded to a...

Resolved! Customer Service and Upgrades

02 have the poorest customer service of any company i have ever had dealings with. I ordered an online upgrade on the 10th March to be collected at my local store on Click and Collect. Delivery day was the 14th, no phone, 15th no phone, 02 CS said to...

poor customer service

the o2 customer service is apoorling and needs to be addressed asap. we have been waiting to chat to someone to discuss them over charging us since 8:00 this morning and have still not got though its absolutly shameful

Ombudsman Complaint

Can anyone give me some advice with this please Phone Breaks, I send it back to apple and organise a prepay phone to use temporary via O2 web chat, I was (still am) on contract with o2 so was just going to stick my sim in the new handset. Had the mos...

Fraudulent calls - a simple way for O2 to protect customers

This afternoon I received a scam call from what looked like a Cardiff number - 029 2018 0191. This number is part of Ofcom's "Drama Use Range" - these phone numbers are example numbers and will never be routed as a proper call. Similar to how America...

issue with my phone making a scrambling alien noise and disconnecting

for over two months i have had an issue with my phone scambling-with horrendous noise when being used and dropping calls. this only happens in one location-MY HOME. yesterday I spoke with Apple and spent 2 hours resoring the factory settings Today-it...

Some advice please

My wife is in need of a new phone and I am petitioning to humbly seek your knowledge... The only constraints she has are as follows: -decent(ish) camera [Probably 8MP or higher] -not too big [Current phone is an Samsung A3 original] -probably Android...

Resolved! Leaving a sim only contract

Had my sim only contract for 14 months will I be charged if I leave? It was originally a 12 month contract thanks

Resolved! O2 - WORST CUSTOMER SERVICE EVER

I have had the worst experience of customer service in my life with O2. Safe to say, I will NOT be a returning customer to o2 after my contract has finished. Before Christmas, my phone was smashed and I made a claim against my insurance. I was charge...

Resolved! Data Usage

I get 5gb data every month, it renewed on the 26th february, on my samsung galaxy s7 it says i have only 1.2gb left however, on my o2 account it says that i have 3.7gb left, can you please advise why this has happened and which one is correct?