General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! New order

Hi all, I hope this is the right place to post (apologies if it's not).I ordered the iPhone 7 plus last night (new customer) on a refresh plan. I've received loads of emails with terms and conditions, order confirmation an email stating it should be ...

Resolved! Package Installer Stopped Again

I'm back with the same problem sort of! I can now not get into my music nor can I save emails. If I try I get the message "Package Installer Has Stopped". I tried the link again provided by @MI5 but this time no luck. As far as I know both my music a...

Resolved! Safari mobile lottery

Just had my latest bill and been charged £45 for Safari mobile lottery. Tried to find out how I've been charged for this unwanted item that I've never subscribed to but O2 say it's nothing to do with them. This is a complete scam that O2 go along wit...

Deposit return missing, adding amount of deposit to air time bill

Yesterday I received a text saying I owed O2 £325 as part of my unpaid air time bill. This is so obviously an attempt to scam a second deposit out of me or to retain my rightfully returned deposit (which sat as credit for the longest time on my accou...

Resolved! Money taken from me

I placed a order for a phone. Upfront fee was £59.99. I went through with my details etc and wasn't accepted yet the £59.99 was still taken from my account? Why take my money when I've not been accepted? When will I get this back please?

Resolved! Voicemail

So...Is this a new issue?Had a phone with Virgin and voicemail never worked. Would come up with the notification saying I have a voicemail but whenever I dialled in it said I had no messages.Same thing again, new phone, with O2, new number, new simca...

New iphone 6

Just upgraded early to a iPhone 6 silver I know it's away from android but fancied a change will be keeping my note 4 as a back up stayed with vodafone phone should arrive on tuesday via DPD

Resolved! Galaxy Note 7

Has anybody else been contacted by CS regarding the Note7 who has pre-ordered the phone but not received it yet? I just had, what I consider to be, the strangest conversation I've ever had with CS. She was clearly reading from a script as she stumble...

How to get 50% Discount on all O2 Airtime Tariffs

Having been a loyal customer of o2 for over 15 years, my contract is now up and I am looking for an iphone 7 with a price/tariff that is realitive to the loyalty I have shown. The only advice provided from India Capita Chat Centre was to 'find a frie...

Well done Yeovil store

I just want to publicly thank Kevin at the yeovil store walked in yesterday to do my IPhone 6s Yearly upgrade and walked out with a 128gb iPhone 7 Black in approx 20 mins. Obviously the store had stock of the model I wanted and my old 6s was in mint ...