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Compensation

shantel
Level 1: Joiner
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All day the internet has not been working, causing disruption today.  Will the o2 customers be compensated for this disruption?

 

Kind regards

 

Shantel

Message 1 of 8
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Anonymous
Not applicable

@shantel Probably not as it has been stated that it will all be back to normal by the morning. Join the main thread for more

Message 2 of 8
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MI5
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No chance.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 8
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shantel
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The disruption was all day not just a couple of hours.  I believe everyone should be compensated regardless of whether it's back to normal tomorrow. 

 

Shantel

Message 4 of 8
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MI5
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I'm sure you do but the reality could be very different.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 8
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jonsie
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Message 6 of 8
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Cleoriff
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Message 7 of 8
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DanielPA
Moderator
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Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The community team. 

Message 8 of 8
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