Compensation

shantel · ‎06-12-2018

All day the internet has not been working, causing disruption today. Will the o2 customers be compensated for this disruption?

Kind regards

Shantel

Anonymous · ‎06-12-2018

@shantel Probably not as it has been stated that it will all be back to normal by the morning. Join the main thread for more

MI5 · ‎06-12-2018

No chance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

shantel · ‎06-12-2018

The disruption was all day not just a couple of hours. I believe everyone should be compensated regardless of whether it's back to normal tomorrow.

Shantel

MI5 · ‎06-12-2018

I'm sure you do but the reality could be very different.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-12-2018

So many threads about compensation!

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎07-12-2018

@shantel

Official thread here if you wish to join in https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1178149#M28241

Veritas Numquam Perit

DanielPA · ‎07-12-2018

Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback.

Thanks,

The community team.