Fire in area now down to one bar signal

Evastrasza · ‎06-11-2025

The 5 g mast in my area was damaged due to a fire at the building the mast is located. Will I be entitled to compensation for lost signal , or is there an actual place I can go to figure out when it’ll be up and running again. Thanks

Enlli · ‎06-11-2025

No one will be able to tell you when it will be up and running. Depending on any damage it could be some time. The mast may not even belong to O2.

Download My Network to record and monitor the situation

https://www.o2.co.uk/apps/my-network

As to compensation that's for O2 to decide, probably when things are fixed. The terms and conditions don't guarantee you a signal

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

madasaf1sh · ‎06-11-2025

@Evastrasza

Why do you think you should get compensation when o2 was the victim of a fire??

Maybe find the building owner and ask them to pay you for inconvenience

If you have 1 bar of signal you have network access... end of conversation...

Pathetic

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Evastrasza · ‎06-11-2025

Please don't call me pathetic thanks

jonsie · ‎06-11-2025

@madasaf1sh wrote:
@Evastrasza

Why do you think you should get compensation when o2 was the victim of a fire??

Maybe find the building owner and ask them to pay you for inconvenience

If you have 1 bar of signal you have network access... end of conversation...

Pathetic

That sums it up nicely....

or maybe not too nicely 😂

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS