Compensate

[Briansime1981]

I think o2 should give every customer money as they have disrupted a lot of people with no data and couldn't receive calls or texts most of the day

[Bambino]

@Briansime1981 Your Terms & Conditions state that 100% up time is not guaranteed. No network will guarantee that. If you do get any compensation, it will be a small amount. This outage has affected 32 million customers. Don't start planning your trip to Cancun.:smileywink:

https://status.o2.co.uk/

[MI5]

Unfortunately “it” happens occasionally.
Missing you Facebook updates isn’t really a major issue in the scheme of things.

[Dougie88]

I have to agree the amount of times just this year o2 has gone down is pathetic
Fair enough it happens but seems o2 more than other networks

[jonsie]

Define It.....

words of 4 letters are perfectly acceptable......

[Cleoriff]

@Briansime1981

There is a main thread running where people are discussing all issues relating to O2's outage. Compensation has also been discussed...https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1177626#M28139

[AndyShef]

I've been trying to send texts today, all of which have failed yet despite this O2 have deducted the cost of each text from my Pay As You Go balance.  This was before I heard about the network outage.  Surely O2 should compensate me because I've been charged for a service which they haven't provided!

[Bambino]

 @AndyShef You will have to speak to customer service when the network is running again, but I expect it will take you some time to get through. https://www.o2.co.uk/contactus

[EmilieT]

Hi @Briansime1981 and @AndyShef, and thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

Thanks, 

The community team.