Refunds?

Bertie · ‎06-12-2018

After a complete shambles throughout today, surely we are entitled to a meaningful credit to our accounts. I have been trying to arrange my mum's funeral, and the service we have lost has added to my distress.

Bambino · ‎06-12-2018

@Bertie Sorry for your loss, but I don't know what you think would be a 'meaninful credit'? You will not be offered much. 32 million customers didn't have service today.

I DO NOT WORK FOR O2

MrBluePlaydoh · ‎06-12-2018

Well I’m one of them 32 million so you better start saving up as I want some thing back for this or I’m gone!

MI5 · ‎06-12-2018

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎06-12-2018

@MrBluePlaydoh This is a customer community, so threatening posts count for zero here. If you would like to complain, see this link: https://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2

Cleoriff · ‎06-12-2018

If you want to join in with everyone else @Bertie @MrBluePlaydoh

please join this thread https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1177626#M28139

Veritas Numquam Perit

EmilieT · ‎06-12-2018

Hi @Bertie and @MrBluePlaydoh, and thanks for reporting issues with the network. As mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback.

Thanks,

The community team.

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