Solved: Re: Checking my private messages

Anonymous · ‎18-05-2016

I have recently received a 'private message' from the O2 community manager. However, I'm having difficulty navigating to the right place where I can read and reply to my 'private message'. Can anyone help. Sorry to be a bit simplistic. But I have tried!

Curr946 · ‎18-05-2016

click on the "1 unread message" hyperlink up the top right hand side on your screen. Or are you using mobile?

Current Phone: Sony Xperia XZ Premium

Curr946 · ‎18-05-2016

click on the "1 unread message" hyperlink up the top right hand side on your screen. Or are you using mobile?

Current Phone: Sony Xperia XZ Premium

MI5 · ‎18-05-2016

Clicking the link from your email may be the easiest for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎18-05-2016

To confirm...this little envelope in top right hand corner is the one you click

It then displays all your PM's

Read the one you want and reply from there....

Veritas Numquam Perit

MI5 · ‎19-05-2016

If you are on mobile its a pic of a person and will have a 1 next to it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎19-05-2016

@MI5 wrote:
If you are on mobile its a pic of a person and will have a 1 next to it.

Unless you are on full screen view (mobile) when it will show as an envelope with a 1 next to it....

Veritas Numquam Perit

Martin-O2 · ‎19-05-2016

Good work guys! I have received and responded to @Anonymous's PM.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Cleoriff · ‎19-05-2016

@Martin-O2 wrote:
Good work guys! I have received and responded to @Anonymous's PM.

Great news @Martin-O2...running out of ways to show it......

Veritas Numquam Perit

MI5 · ‎19-05-2016

I think we pretty much got every option covered

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎19-05-2016

You guys were very thorough as always

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?