I am having a nightmare trying to cancel my contract. I was passed from pillar to post on June, finally was assured it would be cancelled and then received another bill in July, called up, sent email complaint. I am now on my 15th email going back and forth where I am being asked for a mobile number which I don’t have, the contract is for a Samsung tablet off 3 years ago that I no longer have as it broke, I have supplied my account number, name, email, address and DOB 5 times now in the complaint email thread and all I get is an email back saying please provide your mobile number. I haven’t got the energy to call again as I no faith it will be sorted. I go into hospital next week for surgery, this is stressing me out and is by far the worst customer service I have ever received. Does anyone have any advice? 7 weeks I’ve been trying to cancel this, I now have 2 bills which is going to reflect on my credit score and I’m in the process of buying my home.
