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Cancellation

Luna01
Level 1: Joiner
  • 1 Posts
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Registered:

I am having a nightmare trying to cancel my contract. I was passed from pillar to post on June, finally was assured it would be cancelled and then received another bill in July, called up, sent email complaint. I am now on my 15th email going back and forth where I am being asked for a mobile number which I don’t have, the contract is for a Samsung tablet off 3 years ago that I no longer have as it broke, I have supplied my account number, name, email, address and DOB 5 times now in the complaint email thread and all I get is an email back saying please provide your mobile number. I haven’t got the energy to call again as I no faith it will be sorted. I go into hospital next week for surgery, this is stressing me out and is by far the worst customer service I have ever received. Does anyone have any advice? 7 weeks I’ve been trying to cancel this, I now have 2 bills which is going to reflect on my credit score and I’m in the process of buying my home. 

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TallTrees
Level 50: Versatile
  • 11241 Posts
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Registered:

Hi there @Luna01 

Very sorry yo hear your difficulties 

We don't have access anymore to o2 and no access to your account 

Would you like yo try payment management ?

Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Other info for cancellation is

Guide: Cancelling Your Contract 

 



HAPPINESS IS BEE SHAPED

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