Apparently O2 have cancelled the WRONG Smart Watch!

[MrRichAllen1976]

My brilliant social worker rang CS on my behalf last week, to cancel the Smart Watch I cancelled myself 10 months last Wednesday ago, apparently they've cancelled the wrong Watch, they've cancelled the one I currently use and not the one I cancelled myself which is listed on my account on the main O2 website as "Watch I cancelled last year".

Are they really this incompetent or do they just like winding me up? Fortunately I've put my Brother as a "Delegate" on my account and he says he'll sort it this week.

[madasaf1sh]

@MrRichAllen1976 

o2 dont see the labels you put on myo2, that is something only you see.. 

TBH dont know, did you tell them the number linked and which watch or did you tell your carer to just cancel the watch account..  

I am confused as to why you have 2 watch plans,...  

Just follow the complaint process... https://o2.co.uk/how-to-complain 

[MrRichAllen1976]

The reason I had 2 accounts for Smart watches was largely their fault.

I bought a Smart Watch (Samsung Galaxy Smart Watch 6) last July from the shop in Meadowhall, couldn't get it to work after putting it on charge overnight (and even that's a bad idea, I used to volunteer for the local Fire service, they always used to say leaving phones on charge overnight was a Fire hazard), and even the bloke in the shop couldn't get it to work so I gave it them back and cancelled the contract on it (meh, next day so it was within the 14 day cooling off period), yet it appears up to last Thursday they've still been charging me £15 for the contract on it.

However, they've apparently cancelled the contract on the watch that DOES work (when it's got charge on it, and is a Samsung Galaxy Smart Watch 7) and not the one that didn't.

Like I said though, I put my Brother as a "Delegate" on my account as he's better at talking to non UK call centres than me, and he says he'll sort it.