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Bad signal and service

Anonymous
Not applicable
We are using Mobiles, are'nt we, well reading between the lines, your mobile is ony to be used at home where the signal is good ... when you put a complaint in they ony want to know wether your phone works at home, not interested when you are out ..... so why have we got mobiles????????

Signal, what a laugh, its gone worse,a nd since i put the new Lollipo on my phone, things have got worse ...O2' s response to the problems "we nkow there is a problem with the new Lollipop update ..Any new updates yet .... errrrrrr no, so i have a phone what loses the call even more, signal worse, people asking why was on the phone so long as they could'nt get through, at that time my phone was left at home, which there again hit and miss with the signal , whereas before the BIG OUTAGE, my phone was great the signal A1 , Z - - - - , how far do you want me to go with this subject.

I live in North Wales where signal is really hit n' miss, if i go out the hills ( Vodaphone seem s to be ok, at times) and i have an accident, i don't think i could phone for help ...why you ask .... cos i aint got a signal is the reason why.
Back to the subject: MOBILE, can someone tell my what it means .... let me see . mobile, arhh yes i think it means we cn leave our homes and use the phone many miles away, now that is problem, how far away, i am not going to on as you all get hte gist of this .... don't you???

I don't seem to be the only fool with O2, being taken in with their deals ... Well i was'nt exactly taken in, loyalty was my down fall, been with them for 7 years now, and after the BIG OUTAGE they had a few years ago, that's when the problems started ...Yes people you will get the script writtem answer "the signal is good in your area" ... you know it's and o know it's not, but we have to & ;suffer with it because we can't do anything about it ... we an moan about it to them, but in reality do they care...errrr NO THEY DON'T.

Now Good Deals , where in god's name have you seen a good deal on O2's site, come for the phone you want and the package , at least £40+ for a real good package, and thats for a lower end phone.

I could go on but in a nut shell .... O2 sucks, the management do not give a damn, so i will go into debt and get out from this contract.
 
Btw O2 told me they are putting their equipment on Vodaphone masts, to improve the service;where i don't know, and when, well it's supposed to be& ;happening now.....and now i've come to the point whee i dont care.. O2 service is bad and the price is going up. nuff said
Message 1 of 16
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Anonymous
Not applicable

Thank you for the answer, and reading my post. Why did I swear, because, after a few years of poor service, well signal I am getting fed (oops I didn't swear good on me) with the service of O2.
It's bad when you have to have 3 phones ( I sympathise with on this) on different network so you can be got in touch with. Mobile is supposed to be what they sell. The signal as you said in this day and age should be a hellava lot better than what it is.

Thanks cyrillicguy for reading.

Message 11 of 16
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jonsie
Level 94: Supreme
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Registered:

Ok, much better wink

As I said in my first reply, make an official complaint and see what the response is. When is a phone not a phone.....I certainly wouldn't be putting up with your problems @Anonymous

Message 12 of 16
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Anonymous
Not applicable
Bet you live in a city, where ever thing is sweet ...
Message 13 of 16
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jonsie
Level 94: Supreme
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Registered:

@Anonymous wrote:
Bet you live in a city, where ever thing is sweet ...

Yes my city in Thailand is sweet mate....no O2 just DTAC 

I've been nothing but supportive

Message 14 of 16
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MI5
Level 94: Supreme
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Registered:
Yes, I was more interested in your language than your complaint, although I did give you the official complaints link.
My problem is that I give my time (as a customer) free of charge to help people like you and do not wish to read that sort of post.
If you post in a polite manner we will happily help you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 15 of 16
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Toby
Former Staff
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Registered:
Hi guys,

This thread is now closed, as it seems that there are some disagreements going on and I don't want it to continue in the manner that it is slight_smile

@Anonymous, I've sent you a PM
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Message 16 of 16
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