Airtime

[FT100]

Hi all, is anyone else using Airtime for internet and shocked by the monthly cost? When I signed it they told me it would be about £40 monthly and I had a direct debit going. I’ve just been checking my account and have seen that it’s been £62 a month plus £21 for my phone plan, which is a whopping £83 a month… I’m about to cancel everything 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[MI5]

@FT100 

You can't just cancel unless you have reached the end of your contract. 

Guide: Cancelling Your Contract

 Guide: How does O2 Refresh work? 

Prices go up each year as per the contractual T&C's https://www.o2.co.uk/prices

[FT100]

Thanks, looks like my contract is 24 months 

[FT100]

Thanks for your reply

have been on the phone for ages holding… gave up.. will try another time 

[MI5]

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@FT100 wrote:

Thanks, looks like my contract is 24 months 

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If you're still paying the device plan it hasn't reached the end yet.

You will have to pay off what's left on the device plan to cancel.