Re: 3G not working

Anonymous · ‎13-09-2014

My 3G is not working and I still have a huge amount of data to use. This is the second time in a couple of weeks this has happened and the only way to solve it is by turning the phone off and then on again.

Why is this happening O2?! Please sort it out.

jonsie · ‎13-09-2014

It can be a number of things from a network fault to a phone or app fault.

First check your postcode here : Service Status

What phone do you have and what steps have you taken so far?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-09-2014

Look here http://status.o2.co.uk and here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

MI5 · ‎13-09-2014

Could be a faulty phone. Try your sim in another one to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

aldaweb · ‎13-09-2014

Bear in mind that it is not imperative for you to use up all your data.

If you give us more information regarding your phone and whether you have checked the status pages then we can maybe help you.

iPhone 14 Pro (O2 ), S23U (EE), iPad Pro LTE (EE), .

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Anonymous · ‎14-09-2014

Which phone are you using?? I know on my s4 you can force it to only connect to a 3g network under WCDMA works for me if i want to avoid connecting to 2g automatically.