General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

PAY AS YOU GO USERS ALSO WANT USAGE STATEMENTS ONLINE!

I have tried in so many ways to find out why O2 does not afford its Pay As You Go users the ability to keep track of their calls, text and data usage online as is allowed O2 Pay Monthly users and also users of almost every other UK phone network rega...

Frustrated with O2 chat - data roaming issue

I have never been so frustrated with a company! I have tried several times to use the 'Chat' service to solve an issue I have with data roaming charges while I was in Croatia. Unfortunatelty, I now see this board as my last resort to try and get the ...

Forum.. Message box problems?

Hi allNot sure whether this is just a problem with my netbook...or something affecting others.2 nights ago the Forum went down for about an hour around 2am in the morning....(I was getting the Oops we are having a problem' message)The following morni...

Resolved! MRS messages

Anyone being charged for mm messaging when all you've done is cut and pasted the same message to more than one receiptitant? It's so not on its not an mms it's a text mesg?!!!

Resolved! Cannot Access My O2 on PC

Hi! Today when I try to access My O2 on my PC using Internet Explorer 11 it fails to work and in fact it crashes my browser. However, if I go to www.o2.co.uk I can sign in successfully to O2 Community, but if I try to access My Account from there it ...

Resolved! UKMail have been terrible - anybody else had the same awful experience?

I ordered an upgrade to an iphone 5S on Sunday 31st August. I was buying it on my daughter's behalf. I was promised a delivery by UKMail on the Tuesday. I made sure I was in all day. The driver never showed up. No card was left to say that delivery h...

Compliments for o2 and their team this evening

I tried to e-mail this but couldn't find a direct e-mail. I did fill out the survey but don't think those few questions really show how pleased i actually was with this evenings online chat.I am due an upgrade but the 16gb iphone 5c seemed to be out ...

Resolved! How to delink one of the accounts from MyO2

My daughter is now handling her own account but it is still linked to my MyO2. Is it true the only way to get this resolved is to register a complaint? I have rung CS once, been told they had done it but it is no different,

Resolved! Direct to Bill ~ Charge to Mobile.

Hi guys.Well I've just been on to O2 Customer Services via 4445 to ask for a bar to be placed on my account to stop this service which was in connection to recent posts we've been discussing.It took a while to clarify I didn't want my Big Bundle or B...

Resolved! O2 data it's not real

I have 5gb from O2 data... But it's no real 5 gb... My data always finish in 2 week and I have use my internet just to check a Facebook and Google maps... Before I have 1gb internet and always finish 1 week before renew my bill... Now I have 5gb and ...