General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Outgoing call quality poor

Hi All,I wonder if someone can help me. I am having an issue with call quality with a number of users on O2 and can't seem to resolve it.In a specific area (about 20 meters radius) all incoming and outgoing calls have very poor outgoing call quality,...

Leaving O2 (anyone else feeling the same?)

I know this has been discussed a few times before but i just wanted to see if anyone was getting the same impression from O2 that i have been getting?I have been an O2 Pay monthly customer for 6 years , my average monthly spend across this period has...

O2 & Vodafone Mast Sharing

Hi Guys, How will this work and when will it all start? Is is similar to the Orange/T-Mobile situation without the formal company merger - ie will we sometimes get 'vodafone' as a signal? Or.. is it just that both companies are funding masts, and the...

Resolved! Can't receive emails via Outlook

I am getting this error when using Outlook. I have contacted my ISP and they are not blocking mail ports, any thoughts? Task 'Synchronizing subscribed folders for (edited).' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders...

phone scam from "o2" ?

o2 called me the other day offering me a new contract which i accepted as i was spending £20 on pay as you go every month - a new contact that blows my current spending away, however, they asked for my card and bank details - over the phone, which i ...

Resolved! How do I contact O2 by email?

How do I contact O2 by email? I can't contact them by phone as I am at work at present, and I want to put what I need to say into an email. I know there used to be a contact email address, but I can't seem to find it anymore. Can anyone help please?

Resolved! Phone call details

I'm looking to get details of usage from my phone. I'm needing to see phone call details from a certain day and time for court. Is this possible?

Resolved! How do I block a nuisance caller?

I keep getting a message left at odd hours from a debt collection company looking for someone else. Despite repeated attempts to disuade them from calling me I still get an automated voicemail message. How do I block the number?

Calling abroad

While I was on holiday my husband called me from his works mobile, but only gave me two rings...I did not answer. I then called him back from my mobile....would this call from his phone be charged to him...I did not think it would as this is what we ...

Retrieving voicemails from abroad

I cannot access my voicemails whist I'm here in Cyprus. I've rang 1780 & also the 00447802090100 as stated on here but every number I call is u unobtainable including 4444 & 4445 I'm on pay as you go. Can anyone help?