General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

iPhone 6 : Review From A Novice Point Of View

My iPhone 6 came today (thank you UPS for delivering it early and not leaving it in the warehouse in Manchester all weekend!!). I not really a technologically advanced person so here is my lay persons opinion. My first opinion of it? WOW I purchased ...

Resolved! Dreadful Signal

In my home postcode o2 state "good indoor and outdoor" 2g coverage. I get intermittent service.Today I spent half the day in Dunster in Somerset. Absolutely no signal at all. When I get home I looked at the coverage checker and it reads " good indoor...

Good feedback

Hi,I just want to give some positive feedback regarding Mike O'Grady who just sorted me a new phone.I was all set to transfer to Vodafone, but Mike sorted me a deal with a new phone and contract that beat all of the competition.He was informative and...

If you fall for this hoax, you could blow up your iPhone or iPad

I am sure not many iPhone(or indeed other) users would fall for this but I think it may be worth drawing attention to: - http://bit.ly/1DoCQqR Gerry

Resolved! New contract query

I've ordered the iphone 6 on the 12th(new O2 customer) which has arrived in my local store on Friday. I'm away till Monday morning so won't be collecting till Monday afternoon.I've just received my first bill notification and my new mobile no when I ...

Disgusting service from O2

I ordered the iphone 6 plus on the 12th, saw pics of how large it was so requested to change my order to the iPhone 6 via the chat. I was told I couldn't change the order, I had to cancel and reorder and it would take 24 hours before I could do so. 4...

Resolved! Vodafone Unlocking Problem

Has anyone had any problems with unlocking their Vodafone locked iPhone? I have been helping my friend for over 2 weeks and still no joy.Today alone we were on hold 3 times for over 35 minutes and the advisor was not helpful.Apparently it takes up 48...

Next day delivery '''' False advertising!!!!! xperia m2

thanks for your replies guys. My comment got shut down and moved to iphone. I GUESS THE TRUTH HEART!!!!! TAKING MY BUSINESS ELSEWHERE!!!!

Been a customer for almost 17 years & they can't match a deal offered by a rival network

Quite disgusted really, I don't believe for a second that they can't drop a few pounds off a tariff if they wanted to.. I will be going to Vodafone for the new Iphone 6. I've been a very loyal customer - always paid my bills by direct debit etc & the...

Resolved! 4G on iPhone 6?

How do I go about setting up 4G on my iPhone 6? (when it's delivered)...