General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

o2 teamed up

what o2 need is teamed up with spotify, o2 track is bad enought i know few network teamed up with spotify give you free music for 5 momth maybe low price

Resolved! Contract change

On a contract which is unlimited calls and texts and only 1GB. Every month I always use it up in the last week before it goes back up. Got a year left of this.I was wondering if there was a way I could lower my unlimited calls to even 300 mins and pu...

Awful Service in Welwyn Garden City

Hi there,I popped in to your Welwyn Garden City store to look at a new phone, with my father. We got in and instantly headed for the Pay As You Go section. There were two (maybe three) members of staff on at the tills. As we was looking, one of the s...

Resolved! Incoming calls

Hi, I keep receiving incoming calls from a +102036300502 - number which I do not recognize and wish to stop it. I try ringing back but it cuts off when connected, any suggestions as to who it is or how to stop it? any help would be appreciated thank ...

widget for data idea

just a small sugestion, i would like the data usage as widget ( so independent from the My o2 app) Maybe that when you click it the My o2 app opens, but what i would like is just to see how my data usage is behaving without having to open the MY o2 a...

Resolved! data usage

I'm currently on a pay monthly contract which includes 2gb of data which is adequate for my usage.However, I have been admitted to hospital and I have been told that I will be staying in for at least 3 weeks. The hospital does have a small tv for eac...

O2 Home phone service

Having problems with o2 home phone i cant make out going calls..Direct bebt failed on the 1st feb.....phone cut to incoming calls only and bb was cut on the 11th feb..paid bill on the 12th feb...brdband back same day 12th feb....but still waiting for...

Resolved! Can picture messages be lost?

I was sent a picture but never received it - I have all the correct settings and normally get messages through (and have done since). Do pictures sent via MMS sometimes just get lost?

Resolved! The left hand knoweth not what the right hand doeth!

After upgrading to Galaxy S4 on a Refresh contract I got an email from "Martin Bould - Head of Consumer Marketing" telling me "What you get". The email then sets out the Air Time and Phone plan details but gets them wrong way round. I replied asking ...

Flood relief effort: Help if you can!

Hi guys, As you all know, flooding has heavily affected many areas of the country, leaving many families with the huge task of sorting out their homes, land and possessions Until further notice, the numbers below are free to call on O2: The Met Offic...