General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Is there anybody at O2

I've been trying for days to contact O2 by phone and web chat. Have they all gone home/on strike? What's happening?

Where's my iPhone 6?

How can it possibly be right that I'm reading on here that people have been acquiring new iPhone 6s as recently as yesterday, when customers like me paid for pre orders on 12/9, should have received our 'phones on 19/9, have heard not one single word...

OK, soooooooo

In case you hadn't seen, the xperia z3 has released, would you know? No, not a mention at all. I even signed up for email alerts when more (preorder) info came out. Nothing.You wouldn't even know that o2 had the green exclusively, unless you looked.I...

How to deal with Customer Service

Did you realise that consumers are "more empowered, connected and vocal than ever before", that help is available to O2 to enable them to "connect with their most passionate customers" so as to " unlock that passion". Did you know there is "social so...

Limit usage??

Just got my bill through for my daughters phone £150. I was wondering is there anyway we can limit the usage so she doesn't go over her monthly allowance? Any help would be greatly appreciated as this is a regular thing now.

Ouch.....more bad news for Phones 4 U preorders

oh dear http://www.techradar.com/news/phone-and-communications/mobile-phones/phones-4u-won-t-refund-iphone-6-pre-orders-1266986

Worst Cust service

2 days and u can't get thru to any dept at all

Resolved! Arent upgrades supposed to give better deals?

Arent upgrades supposed to give better deals?After 2 years contract on my iphone 5 I am now due for an upgrade:Below are the prices for a Apple iPhone 6 Plus 64GB Space Grey Upgrade Price: Unlimited text/messages, 20GB data, £29.99 upfront and £58 pe...

Blackberry Phones link shows all the other makes but no Blackberry

From the link on https://www.o2.co.uk/shop select 'Phones' then 'Blackberry Info' it takes you to http://www.o2.co.uk/blackberry on which there is a link https://www.o2.co.uk/shop/phones/#os=BlackBerry&showAll=true that immediately changes to https:/...

Resolved! IPhone 6 Upgrade

I have recently upgraded from a Galaxy to an IPhone 6. I was wondering if O2 will automatically move across my current number.If not what is the easiest way ?