General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! 4G Coverage

Hi All, Silly question but I'll ask it anyway. If i have a 4G contract but i'm not in a 4G area will it automaticaly switch to 3G. Thanks for any help.

Productivity apps - Evernote

Hello Everyone, We all love our apps on mobile and tablets these days, they seem to have become a part of our daily lives, haven’t they?! Some we use for fun and some for work, it appears that we have an app for everything nowadays. We’re intrigued a...

New contract problem..

How one person can mess up a simple order, and how so many cannot put it right.... Went on line for my sim only upgrade, chatting online sorted out upgrade to 4G and 1GB data at 26 quid.... I asked "do I need to change my nano sim" the reply was "......

Resolved! Paying for downloads

Hello, I have a Nokia C3 - I am pay as you go user. Over the last few days in the early evening £1 is being taken from my balance to allow me to download up to 50 MB of data up to midnight on the same day the £1 was deducted. To my knowledge I have n...

Resolved! Problems accessing my O2 account

Please someone help! I have an account which is recognised when I sign on. It lists my name, DOB and mobile number, but then it says, and I quote, “My O2 Products. You don't appear to have any valid products associated with this account”. I have had ...

Delivery reports...

Hi, new here! Just had a Sony W995 on O2 (brill phone) and have turned on the delivery report feature on the phone. I'm not getting any delivery reports.Phoned O2 this morning to tell them I wasn't getting them and they told me to try rebooting my ph...

Resolved! o2 causing problems in every day lives.

email is something we all use, some of us for just creating a backbone account, others for all our daily business needs such as payments, purchasing online and organising our finances.But what happens after you no longer fin yourself with the email p...

O2 are completely incompetent!!!

I cannot believe the problems i am having with O2! I am currently a pay and go customer and at the beginning of October they tried to talk me into having a contract! They sent me a rubbish phone (samsung fame) and i decided i did not want to take up ...

Customer Service Failure

My SIM has suddenly stopped working. I have tried to contact customer service, but they have been totally useless. I have used a number of mobile phone services - Vodafone in the UK, Portugal, New Zealand and Australia, O2 in the UK, TMN in Portugal,...

Resolved! O2 £100 M & S vouchers

I subscribed to O2's 12 month 1/2 price with £100 M & S voucher in April, as advertised in the Metro. 6 months down the line, after 4 phone calls and promises of this being sorted, I'm getting really angry now, as I feel that I'm just being fobbed of...