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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 2421 Views
  • 30 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 6549 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
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  • 101 replies
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Resolved! No help at all

I have a contract with O2 which is ending at the end of the month which is only a couple of weeks but my phone is not working properly, I asked if it was possible for an early upgrade but I got a big fat NO. Looks like I will be going elsewhere for a...

Anonymous by Not applicable
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  • 8 replies
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Resolved! PLEASE SOMEONE HELP

I WISH I'D NEVER STARTED THIS NOW.... I JOINED THE 'COMMUNITY' THE OTHER DAY TO VENT MY ANNOYANCE JUST THE ONCE.... NOW I CANNOT FIND OUT HOW TO REMOVE MYSELF PERMANENTLY FROM THIS FORUM............. I KEEP GETTING EMAILS FROM PEOPLE REPLYING TO WHAT...

Anonymous by Not applicable
  • 958 Views
  • 4 replies
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tu go

Why does tu go not work for me. Also why does WiFi keep turning off on my Xperia t. Plus it as two ringtones at onceYours Graham

Anonymous by Not applicable
  • 673 Views
  • 1 replies
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Big Cheating by O2

Whenever I dial 800 number (which is supposed to be free) with preceeding zero, I have been advised to dial without preceeding 0 to make the calls free of cost, by O2 systemBut this month I end up getting huge bill only because of a signle 800 number...

Anonymous by Not applicable
  • 4129 Views
  • 19 replies
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Resolved! LottoByText 87770

Hey, I signed up to Lottobytext on competition website topfox and recieved my free lines. has anyone else used them recently? i want to find out first hand experience, like how many numbers do you usually get? is it worth the £4.50? thnz

Anonymous by Not applicable
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  • 14 replies
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Why don't O2 LISTEN??

Just find it annoying when you tell O2 something that is wrong with their website and they just don't bother to fix it. I am travelling to Ireland and discovered on the International calls section there is on offer an "Ireland Bolt On". Gives you a c...

Anonymous by Not applicable
  • 925 Views
  • 3 replies
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Resolved! No Network for last 2 days

I and all the people around me on o2 have had no reception for 2 days ,yet when i type my postcode into the part where it tells you if their is a problem ,it says working perfectly ,and im xxxxxx if im using house phone to get in touch with o2 ,not a...

Anonymous by Not applicable
  • 1234 Views
  • 6 replies
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Resolved! No signal

I have had no signal in Middleham, North Yorkshire for 5 days now and still it shows as mast problems. When will this be repaired?

Anonymous by Not applicable
  • 814 Views
  • 3 replies
  • 0 kudos