General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Moving abroad!

Hi peeps, I'm moving to Romania for 6 months and wondered if anyone has any advice or tips as to getting the best from O2. I'm in the middle of the 24 month contract on the Sony X1.Cheers

data expensive

I have only 1 gig of data, I pay £32 a month which I think is expensive for just 1 gig of data considering I use only 20 texts a month and maybe 30/60mins talk time.I called customer services to see if I could have a gig added on, however I refuse to...

Community Highlights 21/11/13

Hi guys, The weather is getting worse, so here's another community highlight to warm you up Enjoy. We've had a couple of great staff Virtual Interviews..... The community has had a fair few staff Q&As this year and many more are planned as its a grea...

Resolved! link accounts

I have a two mobiles linked to the one account ,how can I see my master account ???

Resolved! Age Verification

Why am I asked for my age when surfing the net? I am over 18 and have been for years. Surely o2 has this information as I have been a customer for many years. Also, when I tried to follow the age verification procedure I was asked for my bank details...

Resolved! Text from O2 - or not?

I received a text message just after midday today (20/11/13) which says it's from O2, the content of the text is 'Message size: 414KB, Expires 00:41, 19 Nov', with a button to click saying Download. Is this really from O2, or is it a dodgy text that ...

Resolved! Deletion of My account

I am in shock...o2 in their wisdom have deleted in it's entirety my main o2 account.They claim it was my secondary account but it was the account where all the traffic went..The other account which I barely knew existed has hardly been used. They say...

Resolved! Contact is not strong

HelloContact me inside my apartment is not as strongIt is only weak message comesOutside the apartment have a strong connectionDo you have a tonic for the network inside the apartment so I can more easily make the connectionCompany 3G gives subscribe...

Resolved! Closing email account

What do customers do who have used o2 email address for business?

Bring back Send a text

Bring back Send a text, it was awesome...