General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! O2 international favourites - number not recognised

Hello. I spoke to your customer service last night as my O2 international favourites bolt on is not working.Every time I call the designated number for the person a voice keeps telling me number not recognised and to try again! I have checked my bolt...

Resolved! Using phone in USA

Hi all, My partner and I want to use our Blackberry's in the USA and wonderd what extra things we need to do so as not to get an unexpected large bill when we return Thanks Paul

Resolved! Data

If I download a game app say a card game of 40mb is that 40 mb taken off my data plan allowance or the phone memory storage?Many thanks.

Resolved! Payforit Sms message received

At 01.09am i received two text messages - one from an Orange phone number and one from 'payforit', Thanking me for my purchase, I will be billed £22.50 but if i wish to cancel then send the 4 digit pincode sent in the other message, thanks CBF.COM???...

SPEEDY O2 CUSTOMER SERVICE. 35 DAYS TO RESOLVE A 10 DAY ISSUE.

REGARDING A PREVIOUS POST ABOUT AN UNLOCKING CODE REQUEST FOR MY PHONE. O2 STATE THE REQUEST CAN TAKE UP TO 10 WORKING DAYS FOR THE CODE TO COME THROUGH. AFTER MUCH WOEING AND WAILING AND NO GREAT SUPPORT FROM THE COMMUNITY. I FINALLY GOT MY MESSAGE ...

o2 Customer Service takes a nose dive.......

I've been a customer with o2 for 7 years. In those years all I've expected as a customer is a reasonable tariff, reliable coverage and good customer service. Whilst the former two are still present, the latter has somewhat fallen off a cliff. I recei...

Top searched queries; Fancy writing a handy guide?

Hi guys, As well as looking into beneficial changes on the the main community page's side bar (Of which you can find a discussion here), I'm also looking into content we can add here that will help members who are after advice on the most commonly se...

Resolved! No 3G on my new iPhone 5C

I purchased a new iPhone 5C last Friday and it arrived yesterday. I was connected to my home wifi so I thought everything was working fine. But today whilst out at college I realised I have no 3G and therefore cannot access slant form of internet on ...

Resolved! Payment by Text

3 times I have tried to pay my bill, twice by text and once online - couldn't complete any of the transactions. After the 4th attempt (by dialing 202) I mangaged to pay my bill - YOU HAVE NOW CUT MY PHONE OFF!! MORONS!! The text method offers the abi...

Resolved! Why does it take customer services 20 minutes plus to answer the phone?!

Topic. I get that they're rather busy, but 20 minutes wait isn't fair IMO, especially not at 5p a minute (I was on to the 0844 PAYG CS number, not on 202).. If they played cheesy middle of the road 80s Pop like Plusnet I wouldn't mind so much, but th...