General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Paying my line rental

Hi everyone,First things first, I apologise if this question has been asked before. Say my bill is £70, if I just pay the line rental and settle the outstanding amount at a later date, can o2 legally cut me off? The extra charges would be at my expen...

It is official from 1st july 2013 no bt wifi / bt openzone

from the support pagesWhat is happening to bt openzone for o2 customers? From 1 July 2013, O2 customers will need to use O2 Wifi hotspots to get online instead of hooking up to BT Openzone. Customers on O2 Wifi can access over 8000 hotspots across th...

Resolved! Transfer a number from Vodafone

Can anybody help? i have a contract with vodafone that is up in 30 days but would like to keep the number i have with them and transfer it to my O2 phone,trouble is i`ve had my o2 contract for 6 months,is it possible? thanks

Resolved! o2 on hold play list july

Hi all , was on hold for ages yesterday and heard a good song, have no idea what song it is or by who but i remember the lyrics " silly star" or stupid star" anyone have any ideas?Thanks

Resolved! iPhone 5 not texting

My iPhone 5 has suddenly stopped texting been a bit tricky but now stopped altogether goes to send and stops -any idea as to why?

Resolved! Dodgey url in text message

Not sure if this is the right board for this post but I've just received a text message from O2 offering advice on staying safe online using a mobile but the URL in the text is http://s.o2.co.uk/onlinesafety/mcU2It. I've never heard of the site s.o2....

Resolved! Re: Network Coverage

What network coverage....?3 days now....network outage at my home address....why oh why in this day of sophisticated network management systens tools, do we have to report issues....it is beyond belief that we have to report problems. I hope my bill ...

Absolute joke

Back in April I decoded to get a new phone on top of my existing contract, I took out the iPhone 5, my friend works for the 02 store and is a manager so I generally felt quite safe using 02, anyway within a coupleOf days of taking out the iPhone a ne...

Charges for calls not made

HiI've just returned fron a caravan touring holiday in france. On checking my mobile phone bill, I found that there were 17 calls to a firm in my home town in england. I've never heard of this firm and made no calls to them. O2 don't believe me and i...

Are 0800 numbers eventually going to be free?

http://www.guardian.co.uk/money/2013/apr/15/cost-calls-0845-0800 Maybe not until 2015 but there is light at the end of the tunnell ofcom document http://stakeholders.ofcom.org.uk/consultations/080-116-ranges/summary