Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 49076 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 38717 Views
  • 45 replies
  • 6 kudos

Resolved! Faulse charges to account.

O2 decided to bill me for sending picture messages to emails which I have not done, when I rang and complained all I got was the usual script "Take your handset into the store for them to check the settings".Does anybody know what I can about this co...

Anonymous by Not applicable
  • 2322 Views
  • 3 replies
  • 0 kudos

Resolved! strange messages left on my phone

on 30/8/2013 09:36 pm I got the following message:"Welcome to Israel. While away you can top-up just like at home by calling 4444 " I have never been to isa=rael in my life!! Then on same day though later at 09:53 pm I got:"Thank you for travelling w...

Anonymous by Not applicable
  • 2998 Views
  • 5 replies
  • 0 kudos

Resolved! 02 Water Warranty Scam, could you be affected

Hi allI wanted to post this as I think its really serious.Last week my 4 month old Samsung Note 2 died, I'm a computer tech, so I tried everything I could to bring it back alive, after much searching it looked like a pcb fault. Not a problem phone is...

photo from 02.jpg
Anonymous by Not applicable
  • 8751 Views
  • 43 replies
  • 0 kudos

Resolved! O2 sent DPD to collect phone to repair and they've lost it! Where do I stand?

Ok first of, this is the first time I've ever posted something on here so apologies if its in the wrong thread. I just need someone high up to see this message and get back to me.I'm not sure where else to put this as O2 doesn't seem to want to answe...

Anonymous by Not applicable
  • 8912 Views
  • 30 replies
  • 0 kudos

o2 reception.

Is o2 reception worse than competitors? I recently switched from orange and have found the phone to be virtually useless in norfolk and cambridgeshire other than in a city and a recent trip to the highlands and inner hebrides orange gave me virtually...

Anonymous by Not applicable
  • 6227 Views
  • 32 replies
  • 0 kudos

Resolved! Unauthorised money removed from account

I have had money removed from my O2 Pay & Go account by a third party company without my permission. I spoke to O2 customer service and they said that I must have signed up for the service. I am a 56 year old male who does not sign up with a ringtone...

Anonymous by Not applicable
  • 9540 Views
  • 10 replies
  • 1 kudos

Resolved! emergency calls only on my mobile

I need to know if I can top up my mobile after a long stop period. In fact from today I can't call with my mobile: only emergency calls. Now I'm abroad so I need a urgently reply because I don't want to loose my mobile number. Thanks

Ivy2013 by Level 1: Joiner
  • 2769 Views
  • 4 replies
  • 0 kudos