General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! O2 Chat service and Website

Is anyone else as frustrated as I am with the O2 chat service? I have no problem with the gurus per se but with the system itself. I have just spent over 30 minutes on a chat line to resolve a problem that would have taken 2 minutes on the phone. I t...

Resolved! 02 national coaches offer

how do you get on site for national coaches to travel tues and weds for 10 pound, site wont let me on

Resolved! blackberry bold 9900

Hi, please help! I purchased a blackberry bold 9900 for my birthday in may. hate it cant get on with it at all. it's depressing, i wish i had gone with what i wished for in the first place which was iphone 5. I am only just into a 24 month contract. ...

Resolved! no signal

ive had no signal on my phone since midday yesterday o2 cannot tell me when service will resume i am in devon ex38 8aw anybody else having problems

Resolved! Going over your minute allowance

Can anyone explain why O2 can send alerts to tell you you are about to go over your data limit, but do not issue warnings for going over your minutes allowance?

Three takeover o2

HiDoes anyone have any more news on the story that broke over the weekend that Three have agreed a takeover of o2 and are just waiting on regulatory approval

Resolved! O2 Facilitating theft

O2 is facilitating theft. O2 routinely allows unsolicited text traffic to be targetted at vulnerable phone users and point blank refuses to prevent such traffic from being accessed. Compare this to the responsible behaviour of fixed line telephone pr...

Any common sense at O2?

I have just noticed that O2 have a mistake on their database relating to my name. Apparently I am "Mrs Richard Edwards" rather than Mr Richard Edwards. I have asked this to be corrected, thinking it would be pretty straightforward, but no! Apparently...

No coverage on iphone in France!

The main supplier in France is Orange.fr and it would seem that O2 does not talk to Orange fr anymore, and as that is the strongest signal by far in France it means that 02 customers cannot come to France and expect a signal on their O2 phones. This ...

Resolved! Phoning from Austrailia

Hi Is it possible to buy a bolt on if I am going to Austrailia to call uk?