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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 2380 Views
  • 30 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 6524 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 19343 Views
  • 101 replies
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Community Highlights 22/3/12

Hi guys, It's Friday and while that means the weekend is here and work is over (for most!), it's also time for the weekly highlights of the community. A busy week it has been too! News and Great Advice • iOS 6.1.3 is available - by bandofbrothers• In...

Toby by Former Staff
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Resolved! nuisance Texts and Calls on my mobile

Despite having Telephone Preference on my mobile and landline, I am inundated with nuisance texts and calls ref: PPi, Debt and Compensation claims. Once, I was able to locate a number to send these spam texts to O2 but cannot remember it. I tried ask...

Anonymous by Not applicable
  • 1273 Views
  • 3 replies
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Leaving O2

I will be leaving 02 when my contract is up in August. Not just because of them taking an age to release software updates. I have been with 02 since 2008 just lately I am getting no signal more and more.

Resolved! O2 can't even deliver 3G

I read with interest that O2 are promising 98% 4G coverage. How about doing a better job on 3G? Virtually all other mobile networks are available in Criccieth, North Wales, but NOT O2. Guess I'll be voting with my feet when my present contract finish...

Anonymous by Not applicable
  • 1677 Views
  • 14 replies
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Resolved! E-mail Delivery Status Notification

For the past few days I've received hundreds of Delivery Status/Undelivered Mail Notifications for e-mails I haven't sent . The e-mail addresses are random and not anyone I know. Have I been spoofed? I'm using Windows Mail on my computer to receive e...

Anonymous by Not applicable
  • 2525 Views
  • 7 replies
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Resolved! Calls to customer service

Dont know if it been covered before but I have just had my bill and have various calls to customer services that have an huge cost to them only trying to pay bills and end up costing more than the bill What is going on!!!

Anonymous by Not applicable
  • 4887 Views
  • 14 replies
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Resolved! 08000641087

I had a call from 08000641087. The number came on my screen as 'O2 Insurance'. They said they are O2. They knew my name, address, the handset I have, that I am with O2 for long.. When I 'chat' with O2 I was told that it was not them they called. I am...

Anonymous by Not applicable
  • 5502 Views
  • 5 replies
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Resolved! O2 Website error'd 6 times then refused me due to too many credit checks, help or advice?

If ive put this in the wrong area im sorry, please advise me and ill move it, im new to this forum; bit long but a good read if you’re bored!! On Tuesday the 12th March at 9pm ish I went via a cash back website called http://wwwdotcashbackdotcodotuk/...

Anonymous by Not applicable
  • 1397 Views
  • 3 replies
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o2 webmail

please help - I can't find the page to check my O2 emails - it's been missing for months - where is it? when i click on the home page link my o2> o2 webmail the only result is not found. I get the following message every time - i've even tried other ...

Anonymous by Not applicable
  • 5871 Views
  • 20 replies
  • 0 kudos