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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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Resolved! micro sim help

Hi, anyone help with this, I want to put my iphone micro sim into a phone with a standard size sim slot, is there a cart or something out there that will enable me to do this?

Anonymous by Not applicable
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New Message Sign in problem?

I'm not sure if this has always been the case, but I don't think its correct... When I am not signed in but want to create a new community post, when I press the "New Message" button I am sure I used to be taken to the sign in page. However I have fo...

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Anonymous by Not applicable
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Crystal Peaks O2 .. AVOID

I have recently taken 3 contracts out and insured 2 of them, my partner went in today to arange the 3rd insurance and was met with arrogant unhelpfull staff. She recognised 2 from our previous visits when they were helpfull, just shows they only want...

Anonymous by Not applicable
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Resolved! Is O2 misleading customers?

Having little of any importance to occupy my tiny mind this morning I had a look at My O2 and decided to click on a section that invited me to find out my upgrade options. (Subliminally a taste of cider fleetingly crossed my palate - don't know what ...

Anonymous by Not applicable
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Breaking news!!

now this is very very interesting!!! With Vodafone pulling out of P4U in Feb 2015 yet again, this leaves P4U with only one network and that is EE after o2 and Three parted ways, so what does this mean for the giant High Street Indipendant that we all...

Anonymous by Not applicable
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  • 29 replies
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Resolved! Old SIM Card Issues

I have not been able to receive or send phone calls or text messages for a few months now. I have tried my SIM card, which is probably ten years or so old now, in other phones, before and after it stopped working, and I still can't get a signal nor c...

Some_Guy by Level 1: Joiner
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upgrading local phone mast

Hi guys just wondeing if I can get your thoughts on my nearest o2 mast. Where I live I get brilliant 2g recpetion indoor and outdoor, however 3g is really poor and can only get outside. When i put the post code were the masts is it still says only ou...

Anonymous by Not applicable
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  • 69 replies
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3G not working

My 3G is not working and I still have a huge amount of data to use. This is the second time in a couple of weeks this has happened and the only way to solve it is by turning the phone off and then on again.Why is this happening O2?! Please sort it ou...

Anonymous by Not applicable
  • 1370 Views
  • 5 replies
  • 0 kudos