Solved: 14 day returns

Anonymous · ‎03-03-2016

Are there any conditions when returning a phone/tariff purchased from an o2 store for a full refund? Cheers.

Cleoriff · ‎04-03-2016

If you bought instore you return instore. You have to return via the route you received.

Scroll down this thread to check http://www.o2.co.uk/help/phones-and-devices/our-returns-and-repairs-policy

I presume it will be from the store you purchased it.....as it will need to be scanned into that particular system ie

O2 store purchases

If you purchased a phone or tablet in an O2 store, return it there within 14 days of purchase and let the advisor know you wish to cancel.

Veritas Numquam Perit

Cleoriff · ‎03-03-2016

@Anonymous wrote:
Are there any conditions when returning a phone/tariff purchased from an o2 store for a full refund? Cheers.

None that I am aware of. Everyone gets a 14 day cooling off period

28 days if the device is faulty @Anonymous

Veritas Numquam Perit

jonsie · ‎03-03-2016

Everything here : http://www.o2.co.uk/help/phones-and-devices/returns-and-exchanges

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎03-03-2016

Take ID with you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎03-03-2016

@Anonymous I would think it would also depend on the state of the phone itself. If it's been physically damaged in any way I would doubt that you'd get a full refund. You'd also be responsible for any charges on the tariff during the time you had the phone.

I DO NOT WORK FOR O2

Anonymous · ‎04-03-2016

Thanks for your replies, one more question, so do returns need to go back to the original o2 store of purchase or any o2 store? Cheers.

Cleoriff · ‎04-03-2016

If you bought instore you return instore. You have to return via the route you received.

Scroll down this thread to check http://www.o2.co.uk/help/phones-and-devices/our-returns-and-repairs-policy

I presume it will be from the store you purchased it.....as it will need to be scanned into that particular system ie

O2 store purchases

If you purchased a phone or tablet in an O2 store, return it there within 14 days of purchase and let the advisor know you wish to cancel.

Veritas Numquam Perit

MI5 · ‎04-03-2016

The same one as some stores are owned by o2 and others are franchise's.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-03-2016

Well returned phone to Bristol Cribbs Causeway where I originally purchased and I must say brilliant customer service, all resolved with 15mins, top store and Manager! Basically was upgrading from iPhone 5s to 6s, prefer the 4" screen, will wait for the iPhone 5se later this month, thanks for replies peeps!

MI5 · ‎05-03-2016

Good to hear all went well

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.