14 day returns

[Anonymous]

Are there any conditions when returning a phone/tariff purchased from an o2 store for a full refund? Cheers.

[Cleoriff]

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@Anonymous wrote:
Are there any conditions when returning a phone/tariff purchased from an o2 store for a full refund? Cheers.

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None that I am aware of. Everyone gets a 14 day cooling off period

28 days if the device is faulty @Anonymous

[jonsie]

Everything here : http://www.o2.co.uk/help/phones-and-devices/returns-and-exchanges

[MI5]

Take ID with you.

[Bambino]

@Anonymous I would think it would also depend on the state of the phone itself. If it's been physically damaged in any way I would doubt that you'd get a full refund. You'd also be responsible for any charges on the tariff during the time you had the phone.

[Anonymous]

Thanks for your replies, one more question, so do returns need to go back to the original o2 store of purchase or any o2 store? Cheers.

[Cleoriff]

If you bought instore you return instore. You have to return via the route you received.

Scroll down this thread to check http://www.o2.co.uk/help/phones-and-devices/our-returns-and-repairs-policy

I presume it will be from the store you purchased it.....as it will need to be scanned into that particular system ie

O2 store purchases

If you purchased a phone or tablet in an O2 store, return it there within 14 days of purchase and let the advisor know you wish to cancel.

[MI5]

The same one as some stores are owned by o2 and others are franchise's.

[Anonymous]

Well returned phone to Bristol Cribbs Causeway where I originally purchased and I must say brilliant customer service, all resolved with 15mins, top store and Manager! Basically was upgrading from iPhone 5s to 6s, prefer the 4" screen, will wait for the iPhone 5se later this month, thanks for replies peeps!

[MI5]

Good to hear all went well