14 day returns
on 03-03-2016 20:24
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on 03-03-2016 20:24
Accepted Solutions
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04-03-2016 00:18 - edited 04-03-2016 00:23
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04-03-2016 00:18 - edited 04-03-2016 00:23
If you bought instore you return instore. You have to return via the route you received.
Scroll down this thread to check http://www.o2.co.uk/help/phones-and-devices/our-returns-and-repairs-policy
I presume it will be from the store you purchased it.....as it will need to be scanned into that particular system ie
O2 store purchases
If you purchased a phone or tablet in an O2 store, return it there within 14 days of purchase and let the advisor know you wish to cancel.
Veritas Numquam Perit
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03-03-2016 20:26 - edited 03-03-2016 20:27
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03-03-2016 20:26 - edited 03-03-2016 20:27
@Anonymous wrote:
Are there any conditions when returning a phone/tariff purchased from an o2 store for a full refund? Cheers.
None that I am aware of. Everyone gets a 14 day cooling off period
28 days if the device is faulty @Anonymous
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on 03-03-2016 20:26
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on 03-03-2016 20:28
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on 03-03-2016 20:28
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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03-03-2016 21:06 - edited 03-03-2016 21:10
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03-03-2016 21:06 - edited 03-03-2016 21:10
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on 04-03-2016 00:12
Thanks for your replies, one more question, so do returns need to go back to the original o2 store of purchase or any o2 store? Cheers.
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04-03-2016 00:18 - edited 04-03-2016 00:23
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04-03-2016 00:18 - edited 04-03-2016 00:23
If you bought instore you return instore. You have to return via the route you received.
Scroll down this thread to check http://www.o2.co.uk/help/phones-and-devices/our-returns-and-repairs-policy
I presume it will be from the store you purchased it.....as it will need to be scanned into that particular system ie
O2 store purchases
If you purchased a phone or tablet in an O2 store, return it there within 14 days of purchase and let the advisor know you wish to cancel.
Veritas Numquam Perit
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on 04-03-2016 06:33
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 05-03-2016 20:58
Well returned phone to Bristol Cribbs Causeway where I originally purchased and I must say brilliant customer service, all resolved with 15mins, top store and Manager! Basically was upgrading from iPhone 5s to 6s, prefer the 4" screen, will wait for the iPhone 5se later this month, thanks for replies peeps!
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on 05-03-2016 21:02
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on 05-03-2016 21:02
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.