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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
  • 6 kudos

LIVE CHAT

No matter the time or the day LIVE CHAT is always busy!! Phone o2 and chose to speak to someone regrading an issue and you wait for ages. Phone o2 to buy something and you get straight through. Seems current customers get fobbed off and new customers...

Anonymous by Not applicable
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Resolved! latest update wifi assist

i brought my daughter a new iphone 5s in August to replace her old one, i increased her data allowance 6 fold, 500mb to 3gb as she kept going just over her limit, this morning with 1 week left to run on this months allowance, she told me she has used...

drosky by Level 1: Joiner
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  • 4 replies
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Resolved! Sudden loss of internet after mast upgrade

I have had a 5c for 2 years always received 3G at home on O2. Last week local mast was down and upgraded some people in local area now getting 4G. Mine is turned on thro my iphone and iPad but both now show E or GPRS. As problem on more than 1 device...

Anonymous by Not applicable
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  • 4 replies
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Roaming on the Thuraya satellite network - call charges?

Hi, Can anyone tell me where I can now find a list of call charges when roaming on the Thuraya satellite network using a O2 (business) SIM in the satellite phone? The charges used to listed on the O2 business website, Thuraya was simply listed as ano...

GuyC by Level 1: Joiner
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  • 12 replies
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Resolved! Balance

I have changed over to ee could you please donate the balance I have left to Cancer Research UK thanks

Anonymous by Not applicable
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Resolved! sim card

hi iv just recieved my phone and sim card iv put sim card in turned phone on but keeps telling me no sim card dont know what else to do

Anonymous by Not applicable
  • 1943 Views
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Mis-selling - O2 agent lied to me in attempt to get me to take a monthly contract

I received a phone call from an O2 agent telling me that because I had been a long standing customer (over 10/15 years since it was BT Cellnet) on Pay As You Go, I had "earned a 15% discount" on a monthly contract SIM. I said I wouldn't agree to it w...

Anonymous by Not applicable
  • 5330 Views
  • 19 replies
  • 1 kudos

number change

Slightly worried after reading a few comments, thought I was just being unlucky. I have been a pay as you go customer for a couple of months and decieded to go on a monthly tarriff, went into o2 shop in Stratford upon Avon to get this sorted. I could...

Anonymous by Not applicable
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  • 9 replies
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Apps to block numbers

I currently have a Windows Phone (Lumia 1020) and it has an awesome block list feature and it has the power to block calls and even texts from numbers added to the list.I will soon be upgrading and probs not be choosing Windows Phone as some of the a...

Anonymous by Not applicable
  • 5157 Views
  • 7 replies
  • 0 kudos