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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Resolved! Balance

I have changed over to ee could you please donate the balance I have left to Cancer Research UK thanks

Anonymous by Not applicable
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Resolved! sim card

hi iv just recieved my phone and sim card iv put sim card in turned phone on but keeps telling me no sim card dont know what else to do

Anonymous by Not applicable
  • 1938 Views
  • 3 replies
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Mis-selling - O2 agent lied to me in attempt to get me to take a monthly contract

I received a phone call from an O2 agent telling me that because I had been a long standing customer (over 10/15 years since it was BT Cellnet) on Pay As You Go, I had "earned a 15% discount" on a monthly contract SIM. I said I wouldn't agree to it w...

Anonymous by Not applicable
  • 5326 Views
  • 19 replies
  • 1 kudos

number change

Slightly worried after reading a few comments, thought I was just being unlucky. I have been a pay as you go customer for a couple of months and decieded to go on a monthly tarriff, went into o2 shop in Stratford upon Avon to get this sorted. I could...

Anonymous by Not applicable
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  • 9 replies
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Apps to block numbers

I currently have a Windows Phone (Lumia 1020) and it has an awesome block list feature and it has the power to block calls and even texts from numbers added to the list.I will soon be upgrading and probs not be choosing Windows Phone as some of the a...

Anonymous by Not applicable
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Resolved! Bt mobile

Hi guys. My aunt just phoned me in a panic. She called me on Wednesday for a few minutes, and got an email from BT to say she has used all her allowance. I checked my phone and the call lasted 4 mins 33 secs. I went up to check her phone and it said ...

Cairdeas by Level 23: Casual Specs
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Resolved! Military Discount on 5S

My upgrade was available from November, so I went into an O2 store to upgrade from a 4S to a 5S and claim my 30% military discount. Went through the whole process only to be told that the 5S wasn't available for the discount. This was not stated on t...

Anonymous by Not applicable
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  • 9 replies
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Resolved! Urgent Query

HI,I recently made the mistake of not topping up my card on time with sufficient money to pay for my monthly phone bill with O2. This meant that money was taken off my refund for the last two months. How do I stop this and do I ever get my refund bac...

Anonymous by Not applicable
  • 3957 Views
  • 19 replies
  • 0 kudos