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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Resolved! Door swap

Ive arranged for a door swap for my faulty s6 but I work full time and am unlikely to be at home when it arrives. Does anyone know how these are despatched, can they be arranged for a specific day / time?Thanks.

Anonymous by Not applicable
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Resolved! HELP - S6 Edge Wifi issues

HiI am experiencing Wifi issues with my S6 Edge. This has only started in last few days. I did the latest software update last weekend. 6.0.1 Basically the phone is showing as connected to my Wifi (BT Home hub) but the connection is very slow and nex...

Anonymous by Not applicable
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  • 12 replies
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Resolved! deleted email

So i've managed to mistakenly delete an email with concert tickets attached. Any way the email can be retrieved? Its not in the trash, I already checked...lost forever?

Anonymous by Not applicable
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WHAT DOES THIS ERROR MESSAGE MEAN?

#page("/_pages/template-standalone.page.template.vm", "root-500", { "pageTitle": "O2 - Error 500", "pageDescription": "", "pageKeywords": "", "header-xxl": "/error/500/desktop-fragments/headerErrorXXL.module.vm", "label-xxl-1": "/error/500/desktop-fr...

Anonymous by Not applicable
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  • 10 replies
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Resolved! Samsung Note 4 length of ringtone

Hi I've just gone onto contract simply only and my ring tone is 4 rings then it goes to my answer machine. Does anyone know how to lengthen my rings so I have time to answer it please? Thanks x

Anonymous by Not applicable
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Resolved! Worst customer service ....ever!

I have today spent another 45 minutes trying to get through to someone in the Pay & Go team - this is the 3rd time I've had to make a call within the last 10 days to sort out monumental failures on O2's part in relation to (a) an illegal payment take...

Anonymous by Not applicable
  • 4149 Views
  • 10 replies
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Resolved! 😊Great customer service given to me yesterday - how to pass on my feedback to manager?

I have been a customer of o2 for well over ten years and contacted on live chat as my charger had given up the ghost so to speak, and I found one on the 02 site and had a discount code but it wasn't working for some reason. I explained to the advisor...

Anonymous by Not applicable
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  • 19 replies
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Absolute shocking customer service

Been with o2 for over ten years and was made to feel like a second rate citizen because u asked if they could match an upgrade price I had been offered by a competitor. Explained I really wanted to stay with i2 and was willing to meet half way and dr...

Anonymous by Not applicable
  • 3400 Views
  • 11 replies
  • 0 kudos