Re: 09 numbers on my bill

Charli · ‎10-11-2018

Just had a huge bill and found there are 3 calls to 09 premium rate numbers which are used for adult chat lines. I am horrified as I do not make calls like that and no one else can use my phone. Some must be piggy backing off my number but how do I prove it and stop it? I can't afford bills like that or higher. My phones on contract so I can't stop the payments. Anyone else having problems?

Anonymous · ‎10-11-2018

Hi @Charli you must be being scammed. Read this guide for help

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

MI5 · ‎10-11-2018

Calls made must be coming from your SIM card.
You need to ensure your phone is pin locked at all times.
O2 will investigate the charges but if proved they came from your phone, you’ll have to pay.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎10-11-2018

@Charli

Check here for numbers beginning with 09...the are in the section Service and Access charges

https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

Veritas Numquam Perit

Charli · ‎10-11-2018

I haven't made any calls to 09 numbers and no one else has access to my phone. Just so you know my bill has been 24.00 at its highest in over 2 years so I have no idea what is happening. Did learn years ago numbers can be used from call centres by other people.

MI5 · ‎10-11-2018

It’s not possible for call centres to use your number at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TallTrees · ‎10-11-2018

Hello @MI5

Read your reply re the calls made 09 ~ can you explain pin locked for me?

Pin locked at all times?.

That would be very helpful ~

I have asked Customer Services to block all 09 numbers

must double check that they are.

Kind regards

TallTrees

HAPPINESS IS BEE SHAPED

MI5 · ‎10-11-2018

Hi @TallTrees I mean a lock screen pin code that has to be typed in to unlock the phone.

Anyone needs to know the unique pin to access any phone settings or apps etc.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎10-11-2018

@TallTrees

You mentioned on another thread about safety of your account re scams etc. I think I told you to ask customer services to place the following two bars to your account?

Bar all Direct to Bill Debits
Premium Bar (calls to premium numbers, 090, 070 etc

I thought you said you had done that?

Veritas Numquam Perit

Anonymous · ‎10-11-2018

@Cleoriff wrote:
@TallTrees
You mentioned on another thread about safety of your account re scams etc. I think I told you to ask customer services to place the following two bars to your account?
Bar all Direct to Bill Debits
Premium Bar (calls to premium numbers, 090, 070 etc
I thought you said you had done that?

I remember that thread & yeah he did say he’d done it