Re: 02 app no longer opens after recent update - Page 4

Anonymous · ‎27-11-2016

Has anyone else experienced a problem with the 02 app after the recent update ? It now just shows a blue screen & shuts off. The 02 website makes no mention of it & no ppsts that I am aware of to advise what is happening. This has been like it for over 2 weeks

Toby · ‎20-12-2016

Hi @Curr946,

I'm wondering if your issue is one with your account as its affecting both like that. Have you gotten in contact via customer service about it at all since we last spoke?

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Curr946 · ‎20-12-2016

I spoke on web chat and got some nonsense about browsers.

Current Phone: Sony Xperia XZ Premium

Toby · ‎20-12-2016

Sorry to hear that @Curr946, please give us a call, as the team can see if it needs to be looked at and fixed for you.

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Anonymous · ‎06-01-2017

Hi Toby is there any updates re the 02 app no longer working afyer the last update Jack 10

MI5 · ‎06-01-2017

Best to keep it to one thread for ease https://community.o2.co.uk/t5/Discussions-Feedback/02-app-no-longer-opens-after-recent-update/td-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-01-2017

I will mention @Toby so he will see your post but usually @Chris_K is the man to ask about updates & roll outs

MI5 · ‎06-01-2017

Toby already looking into it....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-01-2017

Deleted by me

Anonymous · ‎06-01-2017

Hi Toby I am still waiting to hear back re the 02 app that doesnt work after the last update It has been several weeks now since it was first reported Jack 10

Anonymous · ‎06-01-2017

@Anonymous You can click on @Toby name & send him a pm if you wish