02 app no longer opens after recent update - Page 5

Anonymous · ‎27-11-2016

Has anyone else experienced a problem with the 02 app after the recent update ? It now just shows a blue screen & shuts off. The 02 website makes no mention of it & no ppsts that I am aware of to advise what is happening. This has been like it for over 2 weeks

Toby · ‎06-01-2017

Hi @Anonymous,

I have just asked the team if there are any new updates on this. I'll report back asap!

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Anonymous · ‎16-01-2017

Hi Toby any news on the 02 app not working after update . I first alerted you to this problem end if Nov 16 Why is it taking so long to find a solution. I look forward to hearing your comments on how this can be resolved Many thanks Jack 10

MI5 · ‎16-01-2017

I should really point out @Anonymous that it isn't @Toby 's responsibility to fix it.
All he can do is feedback to O2, but I'm sure he'll chase an update for you.... It has gone on long enough now!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎17-01-2017

Hi @Anonymous,

The issues is being worked and sorry for how long it is taking. I shall see if we have any further updates today.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.