02 app no longer opens after recent update - Page 2

Anonymous · ‎27-11-2016

Has anyone else experienced a problem with the 02 app after the recent update ? It now just shows a blue screen & shuts off. The 02 website makes no mention of it & no ppsts that I am aware of to advise what is happening. This has been like it for over 2 weeks

Anonymous · ‎29-11-2016

Yes I have a samsung S3 mini android phone. Hope this helps you in ascertaining what is causing the problem.

gmarkj · ‎29-11-2016

It may well be down to the version of android. I think others have had issues on Kitkat (Android v4).
Unless you can upgrade your phone to a newer version it might be you need to get hold of an earlier version of the app.

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MI5 · ‎29-11-2016

Whilst it is true that users on ICS are having problems the support pages say 2.3 and up is supported.

Must be a coding error or else the support pages are wrong, but as mentioned already, very poor if ICS is no longer supported.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Toby · ‎06-12-2016

Hi @Anonymous,

Sorry for the delay in getting back to you. We've had some team illness so are busy

Which kind Android version does your S3 use?

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jonsie · ‎06-12-2016

I would think KK as that seems to be where the problem lies now, maybe 4.4.2 or even 4.4.4?

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MI5 · ‎06-12-2016

All of kitkat from what we've heard on here.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-12-2016

Hi Toby I am using android 4.2.2
Hope this helps so that a solution can be found for this annoying problem. Many thanks

MI5 · ‎06-12-2016

Everyone who has reported an issue is on kitkat @Toby

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎07-12-2016

Its not just android. Windows 10 app hasn't worked for over a week now. Version 3.9.1

I've done all the normal stuff like uninstall etc. Epic fail!

Current Phone: Sony Xperia XZ Premium

Toby · ‎07-12-2016

@MI5 wrote:
Everyone who has reported an issue is on kitkat @Toby

Thanks @MI5, I'll talk to the team now.

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