General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Freeview on 700mhz to be cleared for 4g

https://ukfree.tv/article/1107052530/Ofcom_announces_700_MHz_clearance_schedule_201720_ Lots of info on retune dates etc. But 700mhz will yet again have a better inbuilding penetration and better long range reach meaning the need for fewer masts. Jus...

Resolved! Changing number

Can anyone advise me how I can get a new number ?

Age verification problem

Hi Have been a customer of O2 for over 3 years. But all of a sudden they have asked me for age verification to download a game, and have the gall to ask for money for this, as I have never encountered this before is O2 in financial trouble and just w...

Bereavement

As there is no way to contact O2 without having to phone them (and I'm not doing that again in a hurry!), I am using this to suggest an improvement that is much needed.Simply they need a dedicated number that all O2 users can easily access without ha...

Am I Popular with o2 or What!

Ok folks I've just spent a lovely 20 minutes chatting to a CS advisor (and I'm not being sarcastic!) as a result of a text sent to me.The text informed me that I was due for an upgrade (I do know this) and to arrange a call from o2 to discuss.Now I'v...

Being threatened by O2 for account I can't access and O2 won't fix

I am hoping someone can help me on here with an issue thats been going on since May 2016. Bascially I took out a new contract with O2 (I'm an existing O2 customer) and in switching my number to the new contract O2 got it totally wrong and I lost my n...

Thanks

Just a quick thanks to Ian at the Ashton u lyne shop for sorting my ongoing no service issue. Tried 3 on line conversations, several unanswered phone calls and a visit to the Oldham shop without success, 6 days without service. Ian just sorted it!Tha...

Web site so slow

Why is the web site so slow. Each month I spend an average of 11 minutes just accessing our invoice this is the time taken from start to finish. If I had to do this for all our business invoices I would go mad.

Resolved! Delivery cancelled but not cancelled?

Yesterday I placed an order online, but about an hour later I phoned to cancel it. The man I spoke to said the money will be back in my account within 3-5 working days. This morning I received a text message saying the item I ordered will be delivere...

Staff Incompetence

Just thought I'd share the total incometence I just experienced from an O2 advisor. Feel free to have a read. The incompetence of the first guy I spoke to amused and shocked me all at the same time: General Information Chat Start Time Oct 17 2016, 11...