General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Disgusted with O2

Today I was horrified and embarrassed to receive a letter from a debt collection agency saying that O2 had instructed them to recover an outstanding amount of £10 (yes, £10!) from me. I have never been involved with debt collection agencies in my lif...

Terrible Customer Service

VoLTE on OnePlus 5

Well I been told by your customer service that O2 supports VoLTE and so does the OnePlus 5. If that's the case why do I not have a VoLTE option appear on my phone like other people's on different networks? Someone else on XDA that works at O2 said th...

Order online, in store stock

So I’ve ordered online & decided to pick up instore. The buying process supposedly checks the stock levels and states that it’s available for collection today, but having completed the transaction & received no email.. I’ve rung the store who state t...

Is it possible to talk to a person in sales?

Hi I've tried calling 202 but all I get is some labyrinthine menu system that is no use nor ornament. All I want to do is buy a phone. I'm surprised how hard it is. Chat is no good - it's too slow. ThanksM

Manager due to callback but refused to let me speak to another agent???

I rang yesterday to ask why my o2 plan has gone to lowells as I have 2 payments for both accounts set up as advised by an agent to avoid debt recovery - I rang multiple times to confirm they received my payment to make sure it was still in their hand...

Student Discount + VAT receipt

1. Is there still the 10% student discount for handsets? I bought a Oneplus 5 from an o2 store the other week before i found out the 5T was available and returned it in anticipation for the 5T. Now one store is saying that they do not do student disc...

Why is there an O2 Community?

I suggest that the answer to the question set out in my post subject is because like so many organisations O2 wish to avoid any contact with their customers. Even the Email that tells me what my O2 bill has a message saying don't bother to reply to u...

Community feedback - how to improve ranks and reward system

Hey everyone, We're currently reviewing both the ranking system and rewards on the O2 community! As always we would love to hear your thoughts and insights on both systems and any ideas you may have on changes or improvements. About Community Ranks C...

Paying too much for existing 'deal'

Afternoon, In need of some advice please. I currently pay £47 per month for an iPhone 6S 16GB, with unlimted texts/calls and 6GB of data. I've seen recently online that O2 are offering the below deals; iPhone 6s 32GB, with unlimted texts/calls and 12...