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Level 1: Joiner
Posts: 2
Registered: ‎03-01-2019
Accepted Solution

Unlocking iphone

Im a business customer, want unlock phone so as to activate new sim. Says i can only do this on my o2. I have got app, no joy, online,no joy.
Any ideas how to unlock narnia.iphone
Posts: 82,965
Topics: 510
Solutions: 10,059
Registered: ‎04-04-2012

Re: Unlocking iphone

@Leaving2828 see help here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,704
Registered: ‎23-07-2014

Re: Unlocking iphone

Hi @Leaving2828, just wanted to check how you're getting on with this as it's been a few days since you posted? Did you manage to unlock your phone ok in the end?


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Level 1: Joiner
Posts: 2
Registered: ‎03-01-2019

Re: Unlocking iphone

yes and no,

i filled in the form, received email saying i entered incorrect security answers, asked to re-fill in document. I asked which elements i had incorrectly filled in, sorry we have stopped the service replying to emails. Follow link to live chat, live chat didn't work. i phoned up, answered my security correctly & according to o2 employee it will take up to 72 hrs where as form subbmission quoted 10 or 14 day. These are the things i will not miss from o2..even to get into my account i have to constantly change password as it doesn't reconise me, i use the same password after phone verification. I just did it to answer this. The person i spoke to was very good and informed me of the next steps, thank you for enquiring.

Posts: 82,965
Topics: 510
Solutions: 10,059
Registered: ‎04-04-2012

Re: Unlocking iphone

Your security question isn't the same as your password you use to login with. It can also be reset in your MyO2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)