This started June 3rd, I even contacted o2 first as they didn't have a clue that two iPhone had been fraudulently set up with our account, didn't seem to bother them that two expensive phone had gone awol somewhere in London.
anuway after months of being locked out of my business account and many emails phone calls and promises of getting it sorted, finally did get back into it.
we then got a letter from o2 thanking us for the new contract, sent to our address with another company name on the header, imagine my surprise (not) on 26 August we have £128.50 taken from our account!
The fraud section did eventually get in touch, my complaint went to wrong department?? A guy called Ijaz xxxxxx called weeks later to explain why etc etc, said due to my poor experience we would receive two months line rental and and a £228.00 refund within five days so August 28th, we'll Im still waiting, it's now 25th September and I fully expect to see another £128.50 taken out!
ive had every excuse, and all the phone operatives, if you can get through are "all working from home" and our pc"s are slow, won't allow access blah blah, all of them are rubbish, maybe o2 should pay them more to get better computer?
waited for a call back regarding the bad service, 11.30. 24th September, nothing...no surprise!
i could go on about this total mess but if anyone bothers to read this, please realise when you sign to o2 if anything goes wrong or you are a victim of some type of fraud you are cast off!
ive must have wasted hours of unpaid time on this total incompetence, we are now out of contract and will not even contemplate renewing until this is sorted.
yours,
very disappointed long time o2 customer.
[mod edit: removed employee's surname]
