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Level 1: Joiner
Posts: 1
Registered: ‎28-12-2017

Staying with O2 but changing provider

We have a small number of phones across different O2 providers with different contract end dates.

How does one go about harmonising these into an arrangement with a single provider? Currently one of the providers is suggesting we need to pay termination fees. This doesn’t sound right as we aren’t leaving O2.

Any advice? Useful contacts?
Posts: 56,522
Topics: 622
Registered: ‎14-01-2013

Re: Staying with O2 but changing provider

@PyrusI'm not sure this is feasible as you say they all have different contract end dates. Your best bet is to contact customer services and ask them.. Please don't use live chat...

https://www.o2.co.uk/contactus

*The Game Is On*


Posts: 56,522
Topics: 622
Registered: ‎14-01-2013

Re: Staying with O2 but changing provider

I have just thought of a possible way round this. If you go into My O2 https://www.o2.co.uk/myo2

and look at the section Bring in Products

Bring in products.PNG

This would mean one person would have control of them and I'm not certain this is what you want? (Certainly not an option if you are a business. This is more for general personal use)

*The Game Is On*


Posts: 80,109
Topics: 495
Solutions: 9,551
Registered: ‎04-04-2012

Re: Staying with O2 but changing provider

As the individual contracts come up for renewal you can start joining them together under one master account name.
You can't combine them until then unless you cancel them and renew which will incur fees as you've mentioned above.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Posts: 276
Topics: 40
Kudos: 23
Solutions: 1
Registered: ‎09-04-2018

Re: Staying with O2 but changing provider

Bit late to the thread but hope this helps someone.

 

Although the network used is O2, the contract is with the provider so they dictate the terms.

 

Although switching between providers or from a provider to a direct billing relationship with O2 is just a billing change, it's best to get the PAC codes for the numbers that you want to move from the provider you're leaving, set up the contract with the new provider/O2 and provide them with the PAC codes and numbers and let them handle it.

 

 

Phone history: Ericsson S868, Sagem MW936, Nokia 3310, Nokia 3510i, Motorola c350 (returned) Motorola V600, Nokia 6230i, SE W300, SE K800i, Nokia 6700 Classic Silver, HTC Desire S, Nokia 6700 Classic Black, SE Xperia Ray Grey, Blackberry Pearl, Samsung Ace 2, Samsung Ace 3, Samsung J3, Nokia 5
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Posts: 80,109
Topics: 495
Solutions: 9,551
Registered: ‎04-04-2012

Re: Staying with O2 but changing provider


@techtamer wrote:

Bit late to the thread but hope this helps someone.

 

Although the network used is O2, the contract is with the provider so they dictate the terms.

 

Although switching between providers or from a provider to a direct billing relationship with O2 is just a billing change, it's best to get the PAC codes for the numbers that you want to move from the provider you're leaving, set up the contract with the new provider/O2 and provide them with the PAC codes and numbers and let them handle it.

 

 


You can't actually PAC O2 to O2.

The only time a PAC is required if you were on a MVNO of O2 ie, giffgaff or Tesco.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.