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SIM Number for SIM SWOP

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_AE_
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on ‎26-12-2020 18:25

on ‎26-12-2020 18:25

Hi all.

 

I'm trying to move a number to a new SIM. The number on the back doesn't start with 894411 and the online tool is saying that it is invalid. Am I missing something here? BTW, I'm trying to move from a standard SIM to a nano SIM

 

Thanks, Alex

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MI5
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on ‎26-12-2020 19:16

on ‎26-12-2020 19:16

@_AE_ 

894411

Then

12345
1234
1234

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎26-12-2020 18:35

on ‎26-12-2020 18:35

@_AE_ 

If your sim number is 13 digits, just type in 894411 first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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_AE_
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on ‎26-12-2020 19:02

on ‎26-12-2020 19:02

Thanks for quick reply
SIM card has 18 digits in below format:

12345
1234
1234
1ABC1

Would the first 13 be the ones I'm looking for?
Thanks, Alex
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jonsie
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on ‎26-12-2020 19:14

on ‎26-12-2020 19:14

thumbsup

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎26-12-2020 19:16

on ‎26-12-2020 19:16

@_AE_ 

894411

Then

12345
1234
1234

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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_AE_
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on ‎26-12-2020 20:21

on ‎26-12-2020 20:21

Thanks so much grin
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MI5
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on ‎26-12-2020 20:33

on ‎26-12-2020 20:33

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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