Solved: Re: SIM Number for SIM SWOP

_AE_ · ‎26-12-2020

Hi all.

I'm trying to move a number to a new SIM. The number on the back doesn't start with 894411 and the online tool is saying that it is invalid. Am I missing something here? BTW, I'm trying to move from a standard SIM to a nano SIM

Thanks, Alex

MI5 · ‎26-12-2020

@_AE_

894411

Then

12345
1234
1234

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-12-2020

@_AE_

If your sim number is 13 digits, just type in 894411 first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

_AE_ · ‎26-12-2020

Thanks for quick reply
SIM card has 18 digits in below format:

12345
1234
1234
1ABC1

Would the first 13 be the ones I'm looking for?
Thanks, Alex

jonsie · ‎26-12-2020

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎26-12-2020

@_AE_

894411

Then

12345
1234
1234

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

_AE_ · ‎26-12-2020

Thanks so much

MI5 · ‎26-12-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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