cancel
Showing results for 
Search instead for 
Did you mean: 

O2 Business EU roaming charges

gmac123
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I'm an O2 Business customer and just got around to looking over some past bills. I have travelled to the EU 3 times in the last 18 months and on those occassions I have been charged a huge amount for data roaming. I visited the Balearics and canaries. It totals hundreds of pounds. I thought data roaming charges were capped as of 2015? Thanks in advance for any advice on this. 

Message 1 of 4
2,064 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Glory1
Level 43: Bright Spark
  • 10294 Posts
  • 85 Topics
  • 123 Solutions
Registered:

Afternoon @gmac123

 

Please look at this link:

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.o2.co.uk/business/products/internat...

 

which may provide some useful information.

 

You may need to speak to Business Customer Services on 8002 to get more detail on your charges. As we are all customers here we'd have no access to your bills.

 

Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


View solution in original post

Message 2 of 4
2,053 Views
3 REPLIES 3

Glory1
Level 43: Bright Spark
  • 10294 Posts
  • 85 Topics
  • 123 Solutions
Registered:

Afternoon @gmac123

 

Please look at this link:

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.o2.co.uk/business/products/internat...

 

which may provide some useful information.

 

You may need to speak to Business Customer Services on 8002 to get more detail on your charges. As we are all customers here we'd have no access to your bills.

 

Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


View solution in original post

Message 2 of 4
2,054 Views

MI5
Level 94: Supreme
  • 119762 Posts
  • 605 Topics
  • 17574 Solutions
Registered:
Business accounts are not capped at all. That only applies to consumer accounts. Any over use of data will be charged at the standard roaming rates for your tariff.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 4
2,050 Views

EmilieT
Former Staff
  • 5427 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @gmac123, and welcome to the forum Wave I hope the replies above from @Glory1 and @MI5 clarify those charges you had, but please let us know if there's anything you'd still like help with slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
2,014 Views