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Level 1: Joiner
Posts: 1
Registered: ‎27-07-2018
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O2 Business EU roaming charges

I'm an O2 Business customer and just got around to looking over some past bills. I have travelled to the EU 3 times in the last 18 months and on those occassions I have been charged a huge amount for data roaming. I visited the Balearics and canaries. It totals hundreds of pounds. I thought data roaming charges were capped as of 2015? Thanks in advance for any advice on this. 

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Registered: ‎22-08-2016

Re: O2 Business EU roaming charges

Afternoon @gmac123

 

Please look at this link:

https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.o2.co.uk/business/products/internat...

 

which may provide some useful information.

 

You may need to speak to Business Customer Services on 8002 to get more detail on your charges. As we are all customers here we'd have no access to your bills.

 

Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

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Registered: ‎04-04-2012

Re: O2 Business EU roaming charges

Business accounts are not capped at all. That only applies to consumer accounts. Any over use of data will be charged at the standard roaming rates for your tariff.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎18-04-2018

Re: O2 Business EU roaming charges

Hi @gmac123, and welcome to the forum Wave I hope the replies above from @Glory1 and @MI5 clarify those charges you had, but please let us know if there's anything you'd still like help with slight smile

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