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Business Customers

Level 1: Joiner
Posts: 1
Registered: ‎31-03-2016

Aerial Direct business contract issue

[ Edited ]

Will try and speak to Aerial Management on Monday and get hold of our contract before continuing with the discussion. 

Posts: 99,438
Topics: 765
Registered: ‎14-01-2013

Re: Aerial Direct business contract issue

@AerodynamicI have just checked the terms and conditions and you are allowed a cooling off period with Aerial

11.1 As a consumer you are entitled to cancel under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, up 14 calendar days on the day following receipt of your goods, provided that you notify us of this. You can notify by any of the following methods:

  • A written letter sent by recorded delivery only to: Head of Customer Service, Aerial Direct LTD, 1 Barnes Wallis Road, Fareham, Hampshire, PO15 5UA, England
  • Emailing Customer.Services@aerial-direct.co.uk
  • Contacting Customer Services on 02392 60 30 55. Calls are charged at the standard local rate.

11.2 Cancellations will only be accepted if the phone is in original condition. You are allowed to do what’s necessary to ensure you have received the correct goods, and that the goods are fully functional, but no more than that. You will be responsible for any damage and reduced value of the goods as a result of your opening, testing or using the product. If you use the device beyond these parameters, you will have to pay a charge up to the full cost of the handset to cover any damage.

11.3 If you return or exchange your device it must be in its original condition and packaging, exactly as you received it. If you haven’t got all the original packaging for any reason, you must inform one of our advisors when you are arranging your return and necessary packing equipment and instructions will be provided. If you don’t return your device with all of its accessories in an “as new” condition, then we will charge for any missing or damaged components.



Hope that helps. Give them a call. (Or follow the advice in the link )

*The Game Is On*

Posts: 115,929
Topics: 571
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Registered: ‎04-04-2012

Re: Aerial Direct business contract issue

As aerial usually impose a business contract, you don’t get any cooling off period and remember, regardless of their own T&C’s, they don’t abide by them.
Good luck with getting out of it with them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,107
Topics: 580
Solutions: 4,257
Registered: ‎04-01-2009

Re: Aerial Direct business contract issue

Yeah, business account for sure so it's going to be anything but easy, nigh impossible!