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No network in Italy

RyanHalloran
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Hello,

 

I landed in Italy last night and my phone network or mobile data is working, so I am unable to ring the Uk helpline. What should I do please. 

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MI5
Level 94: Supreme
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@RyanHalloran 

Some things to try:
Manually search for another network
Reboot the phone
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128131 Posts
  • 614 Topics
  • 22488 Solutions
Registered:

@RyanHalloran 

Some things to try:
Manually search for another network
Reboot the phone
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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JulieElaGrace
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I have the exact same problem, and have now had it twice before in Italy with O2. It's not your phone. My partner's Vodaphone SIM works fine in my mobile. O2 has yet to solve this problem for me, which I've had with O2 in Italy on three occasions now.... 😞 Let us know if you get a solution!

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Cleoriff
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@JulieElaGrace 

However, your phone worked in Portugal last week with no problems. I doubt you have been back to Italy since (if your were in another country last week.)

Be interesting to know if since Portugal, your phone works in Italy the next time you go?

Veritas Numquam Perit

Girl in a jacket
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JulieElaGrace
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@Cleoriff, I am in Italy now. I came here straight from Portugal and it still doesn't work. I travel a lot both for work and my husband's family (who live in Italy, hence the trips)! No need to doubt what I say. That's the whole point of why I'm asking the questions on the community. 

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Cleoriff
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@JulieElaGrace 

Apologies. I didn't realise you flew straight to Italy. I wasn't doubting what you said at all. Simply suggesting you needed to wait until you went back to Italy (not realising you were currently there)

Rules out a roaming bar though if it worked in Portugal. Very weird indeed. Hope you get it sorted. 👍

Veritas Numquam Perit

Girl in a jacket
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madasaf1sh
Level 68: Extraordinaire
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@JulieElaGrace 

 

It sounds like a problem with the Italian Networks, and possibly not removing your IMSI from their databases. 

 

From Experience this wont get fixed quickly, as it requires the Italian Network to clear down the database and remove stale entries.  And having worked with some of the Italian Networks, for in country devices, I will say this Good Luck, as you will need it. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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