Business Customers
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FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Marjo by Former Staff
  • 9287 Views
  • 2 replies
  • 1 kudos

Resolved! Business upgrade team?

I recently submitted a request for an upgrade to one of the phones on my business account via the business portal, and was advised to expect a call back within 24 hours. Slightly later than this I got a call from 0330 303 5293, but the phone screen f...

RedPepper by Level 1: Joiner
  • 2931 Views
  • 6 replies
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Resolved! SIM card not activated after 60 hours

Hello, My new SIM card has still not activated I’m not able to log into my account as it wants to send me a code via text, I can’t call to find out why and I can’t find the live chat anywhere on this site!! Please help??? ThanksAlastair

Ali1993 by Level 1: Joiner
  • 1951 Views
  • 4 replies
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Resolved! Pay bill online

Is there anyway I can pay my bill online without security questions. I've tried my o2 but it only shows me my bill

Deedy_12 by Level 1: Joiner
  • 1332 Views
  • 2 replies
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Business SIM in USA

Hi All I'm off to the States next week on holiday so will not be using phone for business much at all. Called CS and it is not viable for me to pay for the add-ons as I have a personal SIM (not O2) that allows me to use my UK allowances in the US. I ...

PJB by Level 1: Joiner
  • 1976 Views
  • 6 replies
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Resolved! Call fowarding and Spend Cap

Hi, Is it possible to set up call forwarding remotely with in my online account? I would also like to add additional data as I have reached the spend cap.

TomDorse by Level 1: Joiner
  • 849 Views
  • 1 replies
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Resolved! O2 invoicing for Apple Watch

HiEarly last year I had to open a personal account for my business mobile in order to procure sync my Apple Watch. However as I would prefer for O2 invoices to be billed in the name of my business (so that we can reclaim the VAT) I am wondering when ...

njellin by Level 1: Joiner
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Resolved! No network in Italy

Hello, I landed in Italy last night and my phone network or mobile data is working, so I am unable to ring the Uk helpline. What should I do please.

Resolved! Need to update tariff

Currently on holiday in a cottage with no Wi-Fi and wanting to watch the final round of the masters using personal hotspot. Need to upgrade my tariff to do so. Phone lines closed, have signed up for myo2 to change tariff but it’s not letting me in, s...

chrishutt by Level 1: Joiner
  • 865 Views
  • 1 replies
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Resolved! Business account

Hi all, I have recently set up a ltd company and I am required to change my contract to a business account for work purposes. Please can you inform me how I can make the switch over to business account. Thank you

chips102 by Level 1: Joiner
  • 893 Views
  • 1 replies
  • 0 kudos