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alexslusar · ‎17-03-2018

Hello! I've got a very strange problem. When I login to My O2 business everything is broken, there's a bunch of wierd text everywhere and my options are very limited, I can only see my last bill (Please check the screenshot). I've contacted support, but they didn't know how to fix the problem. I mention that I've tried on different browsers, different phones. The strange thing is when I login with my friend's account everything is displayed as it should be and all the options are available, but when I login with my account I face this problem. Did anyone had this problem before? Thanks

https://photos.app.goo.gl/ZAtIGuYdBxh0J1ar1

Martin-O2 · ‎29-03-2018

Hey @alexslusar sorry it took a few days but I've received a reply to your My O2 Business query. Please see below and let me know if you have any questions.

The display problem is caused by the resource file is not loaded properly. This is usually down to the Internet connection being interrupted.

Clearing the browser cache and refreshing the web page should resolve the problem.

From the O2 portal you can click on a link to "View your latest bill now" or a link to "Analyse your bills and run reports". If you click on the "Analyser your bills and run reports" you will see more details about your account. This link will only work from a desktop device, such as a PC. If you select it from a mobile device or tablet device then you will get the same information as the "View your latest bill now" link.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
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If you'd like to take part, why not register?

View solution in original post

Cleoriff · ‎17-03-2018

@alexslusarNo I have never experienced this at all.

You may be able to fix it by clearing cache and cookies and then rebooting the phone.

If that doesn't work, then try deleting the My O2 app and reinstalling.

If anyone has further suggestions then I'm sure they will be along later to advise.

Veritas Numquam Perit

alexslusar · ‎17-03-2018

Thank you for your reply. I've tried to clear the cache and I also tried on a different device, same problem. I think it's a problem regarding my account. The thing is they don't know how to solve it. They always reset my account and tell me to try later, but it doesn't work..

Cleoriff · ‎17-03-2018

@alexslusarHave you tried deleting the app and reinstalling? Usually fixes a multitude of problems

Veritas Numquam Perit

alexslusar · ‎17-03-2018

Yes, I've tried that

Cleoriff · ‎17-03-2018

@alexslusarwrote:
Yes, I've tried that

Then unless someone else has any better ideas I'm stumped @alexslusar.

If it works on other peoples phones it's a weird one. If O2 can't help you, that's also a problem.

I might say try a new sim or a new phone. One is a cheap option the other isn't.

Best wait to see if any other advice is forthcoming

Veritas Numquam Perit

MI5 · ‎17-03-2018

Customer service will have to escalate the issue to tech support if they can’t fix themselves.
That is their job. Call again on 8002

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎19-03-2018

Hey @alexslusar are you still having issues with your Business My O2?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

alexslusar · ‎19-03-2018

Yes, same thing

Martin-O2 · ‎19-03-2018

Sorry to hear that @alexslusar! I'd like to get a bit more detail around this one to see if there's anything we can do to help. I'll drop you a message so we can talk further.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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