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Dtm0212 · ‎26-10-2024

Good afternoon.
I am travelling abroad and have lost my SIM card. Can I get an eSIM to replace the simcard?

MI5 · ‎26-10-2024

You need to report it to O2.

A replacement will be sent to your home address.

Guide: Lost or Stolen O2 Device? - How to Report it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-10-2024

@Dtm0212

You need to report it to O2.

A replacement will be sent to your home address.

Guide: Lost or Stolen O2 Device? - How to Report it

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dtm0212 · ‎28-10-2024

MI5, yip a call to the "lost phone" section of O2 has resulted in a new Esim being posted to me.

Appreciate the assist

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Esim

change address

Refund and close account .

Change name on account

upgrade

Change payment date