My Bill

[JSL]

My bill for May for number [removed personal information] contains an item "UK VAT exempt calls" for the sum of £30 - can you explain this unusually high cost please.

A/C#[removed personal information].

[KingAmo]

@JSL please can you edit your post and remove your number from it with your account number

This is a customer community platform and everyone will see your contact

The best option you can do is to call O2 customer service for help

Check the numbers in this article and try the number that ends with 4005 first.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Cleoriff]

@JSL 

You need to speak to business on 8002.

If nno joy with that number then use any in this guide Guide: Coronavirus Community Help and Support 

[Ye]

I have brought something from a game and it has charged to my phone number. It has extra money added on because if the purchase I made. When my bill comes it to pay will it show the purchase money separately or as a whole with the sim money?

[KingAmo]

@Ye
It will appear as an additional charges on your bill

[Cleoriff]

@Ye 

It will show in Things I have Bought.... or Extras. All in My O2.