Business Customers
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FAQs: Business Customers

Hi all, welcome to the Business Customers board! If you are on a Business contract or are thinking of getting one and have related questions, this is the board you can post your question to and get replies from other customers. Please remember: if yo...

Marjo by Former Staff
  • 6394 Views
  • 2 replies
  • 1 kudos

Customer service passcode

Hi everyone, Appreciate we are all customers here, but wondering if anyone can help!I took over as the IT manager at our company earlier this year.When calling for assistance, or trying to get old phones "unlocked" from O2, I am being asked for a "se...

rickwake by Level 1: Joiner
  • 1263 Views
  • 2 replies
  • 0 kudos

Resolved! Unlock old iPhone 6

Hi I have an old iPhone 6 I'd like to unlock to give to my 12 yo son. The plan is to put a pay as you go SIM into itThe phone is 100% paid for and out of contractI don't want any connection/disruption to my business account/phones we have with O2I've...

MichaelB by Level 1: Joiner
  • 1366 Views
  • 4 replies
  • 0 kudos

Cancelling SIM card

I’m trying to cancel my SIM card in an iPad which I only use on wifi. The SIM card has been removed but they carry on charging me each month for this service I do not require. Because of the corona I can’t seem to get hold of anyone and also on my o2...

Loulou89 by Level 1: Joiner
  • 1119 Views
  • 5 replies
  • 0 kudos

Resolved! Phone number migration

Hello, I changed my account from consumer to business about 3 weeks ago, I was told that the original business number I had would be migrated last week, however it hasn't and my customers are unable to get hold of me. I have tried calling your number...

Helen22 by Level 1: Joiner
  • 1105 Views
  • 4 replies
  • 0 kudos

Disconnected

Hi my Business phone line has been disconnected. I paid my bill and now can’t contact anyone to get help!! I have a disabled child and my parents are elderly and need to contact people ... please can some at least allow WiFi calling !! I can’t use Sk...

Disney+

Can you add Disney+ to a business account?

DP70 by Level 1: Joiner
  • 745 Views
  • 3 replies
  • 0 kudos

Spurious Rest of World Pass charges

I was abroad outside the EU for 10 days in early March I made no calls, received no calls, and sent and received no texts The phone had mobile data switched off throughout I have received the £7.50 charge for the Rest of the World Pass for 6 of the d...

Resolved! Coronavirus - how on earth does a business customer contact O2 Business - CALL DIVERT

Trying to set up a call divert on my O2 business landline to my o2 business mobile (via the device's menu) but this is being blocked and there appears to be no way of contacting O2 Business. This means I am stuck in the office alone for longer than I...

ChrisF by Level 2: Apprentice
  • 1617 Views
  • 8 replies
  • 0 kudos